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Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.  

Higher Education Regional Sales Managers (RSMs) lead the strategic growth of Lucidchart and Lucidspark for new and existing College and University accounts across their assigned territories. Post prospect qualification, Higher Ed RSMs will work directly with potential and existing customers to create business value across multiple personas including business and education use cases, continually working to close sales opportunities. Higher Ed RSMs will also work hand-in-hand with Customer Success Managers (CSM's), to ensure renewals, drive expansion and continual customer engagement.

Responsibilities:

• Develop and maintain expert knowledge on the features, benefits and application of Lucidchart and Lucidspark offerings
• Understand the competitive landscape within their assigned territory
• Retain a hunter mentality to direct outbound lead sourcing and identify new opportunities across net new and existing customers
• Generate and close new pipeline across business segments and verticals through prospect engagements including cold calling, emailing, demos, negotiations and marketing activities of the company
• Share market insights with product and marketing teams
• Effectively manage a book of accounts, creating reliable forecasts, and working with management to close open pipeline to achieve sales quota
• Creativity penetrating new markets, verticals and personas

Requirements:

• 5+ years of sales experience, preferably in software
• Ability to manage multiple projects and meet deadlines
• Outstanding written and verbal communication skills

Preferred Qualifications:

• Experience selling to Higher Ed administration
• Experience selling enterprise student software solutions
• Demonstrated ability to find, manage and close high-level business in an evangelist sales environment
• Experience with Salesforce.com and sales acceleration tools such as Outreach, DiscoverOrg, etc.
• Leading potential clients to an understanding of the options or solutions that are applicable to their situation while demonstrating how features and benefits match their needs
• BA/BS degree or equivalent

#LI-MK1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

As a Community Specialist, you'll play a pivotal role in nurturing and growing our vibrant user community. You'll be the driving force behind fostering engagement, facilitating discussions, and providing valuable insights to enhance our products and services. Collaboration with internal teams such as marketing and product management will be key as you represent the voice of our community within Lucid.

In this dynamic role, you'll have the opportunity to shape the direction of our community strategy with a particular focus on amplifying the community’s reach and activity. You'll be the face of Lucid to our users and an important part of their daily experience with Lucid, embodying our values of innovation and excellence in every interaction. 

Responsibilities:

• Work with the community team to cultivate and maintain a thriving community for all Lucid users. Build and execute a community strategy that supports Lucid’s business objectives and serves as a tool for specific teams.
• Build product expertise by completing product support training. Answer community posts and customer tickets, providing thoughtful and timely responses to users. Engage in inspiring conversations about best practices with encouragement and insight.
• Moderate community discussions and analyze community metrics to measure engagement, identify trends, and inform strategic decisions.
• Design and implement digital marketing strategies via cross-functional partnerships to increase community visibility and engagement.
• Promote the community through various channels including social media, email campaigns, and webinars. 
• Drive meaningful activity in both the community and Lucid’s products through compelling content, events, contests, and other engagement programs. 

Requirements: 

• Bachelor's degree or equivalent work experience.
• Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and concisely.
• Knack for detail, goal-setting, and project management.
• Proactive and self-motivated, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Analytical mindset, with the ability to interpret data and derive actionable insights.
• Ability to navigate ambiguity and tackle unsolved problems with energy, innovation, and passion.
• Strategic thinking skills to build, share, and execute community vision in a fast-paced and dynamic work environment.

Preferred Qualifications:

• Background in digital marketing, content, social media, events, or support roles.
• Basic understanding of digital marketing channels such as SEO, social media, and email marketing principles, as well as web analytics. 
• Experience with copywriting.
• Familiarity with SaaS products and the technology industry.
• Experience organizing and hosting virtual or in-person events.

#LI_MK1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.  

Lucid Software’s Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers. This internship is in a part-time capacity starting in August through the fall semester.

Responsibilities: 

• Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
• Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
• Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
• Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.
• Assist in writing clear Help Center and user education content
• Engage with our users in the Lucid Community
• Investigate and process customer requests for cancellation and refunds over email
• Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
• Research accounts in which payments have been posted and customer disputes activity
• Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
• Communicate and follow up effectively with customers in a clear and timely manner

Requirements:

• A strong sense of personal ownership and responsibility
• Ability to translate complex technical ideas into simple, easy to understand content
• Strong written and verbal communication skills (both internally and externally)
• Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
• Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
• Detail-oriented, organized and a good team player
• Bias towards finding solutions versus shutting down ideas

Preferred Qualifications:

• Experience troubleshooting technical issues
• Experience in content creation
• Basic data analytics or statistical skills
• Teaching or mentoring experience

#LI-AM1 

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

We are seeking a dynamic and experienced Field Enablement Coach & Facilitator to join our team. In this critical role, you will be responsible for identifying learning and development needs across all regions and teams, providing detailed reports on findings, and conducting one-on-one coaching sessions. Your focus will be on improving product knowledge, sales skills, process, and sales management capabilities of our global sales team. Additionally, you will play a crucial role in designing and delivering comprehensive training programs and facilitating interactive workshops to enhance the overall effectiveness of our sales force.

Responsibilities:

Needs Assessment and Reporting:

• Identify learning and development needs across all regions and teams.
• View call recordings to assess skills and identify gaps.
• Provide detailed reports on findings to senior leadership, highlighting key areas for improvement.

Coaching and Facilitation:

• Conduct and administer one-on-one coaching based on needs assessments, focusing on improving product knowledge, sales skills, process, and sales management.
• Provide Front Line Managers (FLMs) with constructive feedback on areas where their new hires may benefit from additional clarification or guidance.

Global and Regional program facilitation:

• Lead interactive workshops, training sessions, and administer "just in time" coaching workshops based on need assessments or requirements. Utilize various instructional techniques to engage participants and ensure the retention of key concepts. 
• Lead post-session coaching for Front Line Managers (FLMs). Evaluate and document program effectiveness, offering specific feedback to program owners and curriculum designers within one day of the session. 

Collaboration and Planning:

• Work collaboratively with FLMs to outline and document monthly coaching plans for each new hire.
• Ensure coaching plans are tailored to individual needs and align with overall sales objectives.

Documentation and Reporting:

• When specific coaching is required, document all coaching conversations, including defined action plans, timelines, activities, and cadence.

Program Development:

• Design in collaboration with instructional design and enablement partners and deliver targeted training programs, workshops, and resources to enhance the skills and knowledge of sales teams.

Performance Analysis:

• Monitor and analyze the effectiveness of coaching and training programs, using data-driven insights to make informed decisions.
• Provide regular reports and updates to senior leadership on program impact and sales performance improvements.

Requirements: 

• Bachelor’s degree in Business, Marketing, or equivalent years experience in related field
• 3+  years of experience in sales enablement within a SaaS organization.
• Proven track record of developing and implementing successful coaching and facilitation programs for sales teams, with extensive experience as a sales coach or field trainer in a dynamic sales environment.
• Strong understanding of sales processes, methodologies, and best practices.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Experience as an Account Executive, SDR, or Sales Leader in SaaS sales.
• Experience with Bridge or another LMS.
• Proficiency with Microsoft Suite, PPT, Google Slides, Articulate 360.
• Familiarity with Salesforce and Clari.

#LI_MK1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

We are looking for an experienced manager to help scale our Customer Experience (CX) Go-To-Market Operations and Strategy team through our company’s growth. This role will work closely with our CX leadership team across Customer Success, Professional Services, and Customer Support as a business partner supporting business operating rhythms, strategic decision-making and planning, process improvement, and performance management reporting.

Responsibilities:

• Manage business operating rhythms throughout the CX organization: Support and facilitate the operating rhythms of our CX teams, ensuring the organization is running effectively and efficiently to meet established goals and objectives; this includes managing weekly, monthly, and quarterly cadences for business reviews, reporting, forecasting, and communications.
• Drive strategic decision-making and planning in partnership with CX leadership: Produce analysis and recommendations that provide insight to CX leadership on key decisions impacting our business; work closely with Analytics, Finance, and other cross-functional teams on annual planning.
• Deliver key reporting and insights on CX performance: Produce accurate and actionable insights on CX performance metrics in close partnership with Analytics and Finance.
• Lead complex cross-functional projects/programs within and across CX functions: Lead initiatives that span multiple CX functions and regions, working with cross-functional and cross-regional teams to build consensus, facilitate accountability, coordinate decision-making, and guide implementation of strategic plans.
• Enable and refine CX workflows through systems and process improvements: Plan and execute operational improvement initiatives that enable the CX organization to more effectively serve our customers. 
• People management: Manage an analyst that also supports the CX organization. 

Requirements:

• BA/BS degree, ideally in a quantitative field such as Finance, Business, Economics, or Strategy, with an impressive track record of success
• 5+ years of professional experience, with 2+ years in a SaaS or recurring revenue business; ideally in a Revenue Operations, Business Operations, Finance, Analytics, FP&A, or other operational or quantitative role
• Outstanding project management skills across a varied set of responsibilities in a fast paced, high volume environment. Self-starter and quick learner that can work independently, collaboratively, and on multiple initiatives simultaneously with a demonstrated record of driving results
• Detail-oriented and organized with experience in managing project plans, meeting deadlines, and proactively raising blockers or risks
• Natural problem solver and bias towards finding solutions vs. shutting down ideas
• Resourceful, innovative, and are always looking for ways to drive process improvement and act as an agent for change
• Strong verbal and written communicator with excellent interpersonal skills to build and maintain relationships with key stakeholders
• Advanced proficiency in Microsoft Excel or Google Sheets (e.g. lookups, pivot tables, complex formulas)

Preferred Qualifications:

• Experience using Tableau and/or Power BI
• Experience using CRM software (Gainsight, Salesforce)
• Experience in a similar position in a SaaS or cloud organization

#LI_MK1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.  

As Manager of Business & Sales Development, you will be responsible for leading a team of 8-10 Business Development Representatives (BDRs) that drive top-of-funnel activities and will ultimately generate opportunity pipeline for the NA Enterprise sales team. BDRs are a group of highly ambitious prospectors and sellers that are focused on building new pipeline in new and existing accounts and scheduling meetings for their assigned Enterprise Account Executives. 

You will work hand-in-hand with other leaders to build a program strategy that will help drive qualified pipeline and meetings. As the leader of the program, you will also be responsible for developing KPIs and coordinating with Enterprise Regional Directors to ensure the program is delivering impact across our enterprise territories. 

Responsibilities:

• Coach and drive team to meet and exceed KPIs which include scheduling qualified meetings and sales qualified opportunities
• Coach and provide feedback to BDRs in the areas of sales and personal development, direction, and focus
• Successfully forecast and manage pipeline of entire team
• Develop and execute quarterly account plans with reps
• Conduct quarterly business review sessions with each sales rep
• Manage productivity, funnel of opportunities, and quality to ensure teams meet established goals and standards
• Provide ongoing process improvements, recommendations, and implementation of these
• Develop and maintain expert knowledge on the features, benefits, and application of Lucid’s offerings
• Understand the competitive landscape
• Assist in the recruiting and training to grow and maintain a growing sales org

Requirements:

• 5+ years of sales experience (preferably in tech/SaaS) 
• 2+ years of sales management experience
• Experience as an expert coach and leader
• Ability to manage multiple projects and meet deadlines
• Outstanding written and verbal communication skills
• Experience with Salesforce.com CRM reporting, Tableau, Outreach, and other sales software solutions

Preferred Qualifications:

• Detailed knowledge of and passion for SaaS applications
• Strong technical background
• Experience managing a large team
• Strong understanding of a sales methodology or process 
• BA/BS degree or equivalent experience

#LI-MG1

Lucid Software is a leader in visual collaboration, helping teams see and build the future from idea to reality. With our products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Our products, business and workplace culture have received numerous global and regional recognitions, such as being included on the Forbes Cloud 100 and being named a Fortune Best Workplace in Technology. Lucid is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive. Our employees embody our four core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. 

Since the company’s founding, Lucid has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and placing #19 on G2’s Best Software Products for 2022 list. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

New Logo Account Executives lead the strategic business growth for new Lucidchart, Lucidspark, and Lucidscale customers across their assigned territories. Post prospect qualification, Account Executives will work directly with potential and existing customers to create business value across multiple personas, continually working to close sales opportunities

Requirements:

• 5+ years of sales closing experience in tech/SaaS (as an Account Executive or similar role)
• 2+ years of sales experience in enterprise software 

Preferred Qualifications:

• Ability to project manage complex sales cycles with internal stakeholders (business development, CSM, solution engineers)
• Knowledge of cloud applications and complex SaaS solutions
• Proven track record of exceeding sales quotas
• Strong interpersonal and presentation skills
• Skilled in prospecting, territory planning, and team-selling
• Exceptional verbal and written communication skills
• Expert user of sales enablement solutions (Salesforce, Outreach, etc.)
• Detailed knowledge of and passion for SaaS applications
• Strong technical background
• Formal sales training

#LI-MG1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

We are looking for a rockstar Product Manager that will focus on our suite of products that help teams collaborate, generate ideas, and create actionable business decisions. You will be joining a vibrant team of PMs, UX Designers, Engineers and QA Specialists that work on everything from high-value, tailored solutions for specific personas; to the user experience of working with data and diagrams together; to the innovative technical platform that makes it all possible. Are you a natural mentor and a great teammate? Do you have a passion for elegant solutions and user experiences? Are you drawn to work that is different every single day? If this is you, let’s talk!

Responsibilities: 

• Work closely with UX, Engineering, Marketing, Sales, and other Product teams
• Become an expert in our customers, their motivations, goals, and needs
• Deliver on key business outcomes measured by top level business metrics
• Own product features and/or themes through their creative cycle: ideation, specification, development, release, analysis, and iteration
• Perform qualitative and quantitative research to discover feature ideas and validate them before development
• Work closely with UI/UX designers to ensure an excellent user experience in our product
• Work with engineers to help guide feature development
• Effectively leveraging metrics to understand usage patterns and the effectiveness of features using quantitative analysis to find opportunities for optimization
• Effectively plan and prioritize work across multiple projects, and communicate priority to relevant stakeholders
• Be responsible for affecting key performance indicators
• Other duties as assigned

Requirements: 

• Bachelor’s degree
• 2+ years of experience in product management at great software product companies
• Track record of improving core business and product metrics, especially in B2B SaaS environments
• Ability to de-risk: can be creative and come up with ways to validate hypotheses quickly
• Ability to talk with anyone from engineers to enterprise sales reps, solution engineers, executive-level customers, internal stakeholders, and end users, each in their own language
• Understand how to create simple and intuitive user experiences
• Excellent working relationship with engineering and UX
• Proven ability to take feedback and learn fast

Preferred Qualifications: 

• Strong eye for polish, design, and brand within a product
• Experience with document-centric solutions within the Software as a Service (SaaS) domain
• Experience working with SaaS tools administrators
• Experience with rapid prototyping and learning techniques, including AB/multivariate testing
• Strong understanding of digital products and productivity workflow

#LI-NJ1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

We are looking for a rockstar Product Manager that will focus on our suite of products that help teams collaborate, generate ideas, and create actionable business decisions. You will be joining a vibrant team of PMs, UX Designers, Engineers and QA Specialists that work on everything from high-value, tailored solutions for specific personas; to the user experience of working with data and diagrams together; to the innovative technical platform that makes it all possible. Are you a natural mentor and a great teammate? Do you have a passion for elegant solutions and user experiences? Are you drawn to work that is different every single day? If this is you, let’s talk!

Responsibilities: 

• Work closely with UX, Engineering, Marketing, Sales, and other Product teams
• Become an expert in our customers, their motivations, goals, and needs
• Deliver on key business outcomes measured by top level business metrics
• Own product features and/or themes through their creative cycle: ideation, specification, development, release, analysis, and iteration
• Perform qualitative and quantitative research to discover feature ideas and validate them before development
• Work closely with UI/UX designers to ensure an excellent user experience in our product
• Work with engineers to help guide feature development
• Effectively leveraging metrics to understand usage patterns and the effectiveness of features using quantitative analysis to find opportunities for optimization
• Effectively plan and prioritize work across multiple projects, and communicate priority to relevant stakeholders
• Be responsible for affecting key performance indicators
• Other duties as assigned

Requirements: 

• Bachelor’s degree
• Track record of improving core business and product metrics, especially in B2B SaaS environments
• Ability to de-risk: can be creative and come up with ways to validate hypotheses quickly
• Ability to talk with anyone from engineers to enterprise sales reps, solution engineers, executive-level customers, internal stakeholders, and end users, each in their own language
• Understand how to create simple and intuitive user experiences
• Excellent working relationship with engineering and UX
• Proven ability to take feedback and learn fast

Preferred Qualifications: 

• Strong eye for polish, design, and brand within a product
• Experience with document-centric solutions within the Software as a Service (SaaS) domain
• Experience working with SaaS tools administrators
• Experience with rapid prototyping and learning techniques, including AB/multivariate testing
• Strong understanding of digital products and productivity workflow

#LI-DA1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

Join Lucid Software as a Product Manager and spearhead the development of AI features that solve real user problems. Are you adept at harnessing AI to enhance visual collaboration and user satisfaction? We’re looking for someone who can translate our vision of AI into practical, innovative solutions that address our users' needs.

In this pivotal role, you will collaborate across teams to ideate, develop, and deploy AI functionalities that make our products more intuitive and effective. You'll be at the forefront of integrating cutting-edge AI into our visual collaboration tools, directly improving how our users interact with our technology.

Embrace a role where your expertise in AI directly contributes to solving user challenges and advancing Lucid’s mission.

Responsibilities: 

• Utilize knowledge of AI principles and applications to influence product development, leveraging hands-on experience in professional settings.
• Take ownership of developing and launching AI-powered features and products for Lucid's active users.
• Collaborate with multiple product teams and other PMs to rapidly test, de-risk, and validate new technologies and innovative canvas experiences.
• Manage product features or themes throughout their lifecycle, including ideation, strategy, discovery, validation, definition, delivery, release, analysis, and iteration.

Requirements:

• 0-2 years of experience in product management at great SaaS product companies
• Experience with products and features powered by AI/ML
• Experience with rapid testing, learning, and derisking techniques, including user research/contextual inquiry, prototype testing, beta programs, and phased releases
• Track record of strong partnerships with engineering and design leaders on both technical and design-heavy projects 
• Ability to thrive within a team, fostering strong relationships with colleagues across various departments.
• Eager to engage in rapid experimentation and innovation, demonstrating flexibility and a proactive approach to problem-solving.

Preferred Qualifications:

• Keeping up with rapidly evolving AI landscape and latest technologies 
• Actively use AI in your daily work and personal projects to solve real-world problems, demonstrating a hands-on approach to technology application.
• Bachelor's degree

#LI-DA1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

Join Lucid Software as a Product Manager and spearhead the development of AI features that solve real user problems. Are you adept at harnessing AI to enhance visual collaboration and user satisfaction? We’re looking for someone who can translate our vision of AI into practical, innovative solutions that address our users' needs.

In this pivotal role, you will collaborate across teams to ideate, develop, and deploy AI functionalities that make our products more intuitive and effective. You'll be at the forefront of integrating cutting-edge AI into our visual collaboration tools, directly improving how our users interact with our technology.

Embrace a role where your expertise in AI directly contributes to solving user challenges and advancing Lucid’s mission.

Responsibilities: 

• Utilize knowledge of AI principles and applications to influence product development, leveraging hands-on experience in professional settings.
• Take ownership of developing and launching AI-powered features and products for Lucid's active users.
• Collaborate with multiple product teams and other PMs to rapidly test, de-risk, and validate new technologies and innovative canvas experiences.
• Manage product features or themes throughout their lifecycle, including ideation, strategy, discovery, validation, definition, delivery, release, analysis, and iteration.

Requirements:

• 0-2 years of experience in product management at great SaaS product companies
• Experience with products and features powered by AI/ML
• Experience with rapid testing, learning, and derisking techniques, including user research/contextual inquiry, prototype testing, beta programs, and phased releases
• Track record of strong partnerships with engineering and design leaders on both technical and design-heavy projects 
• Ability to thrive within a team, fostering strong relationships with colleagues across various departments.
• Eager to engage in rapid experimentation and innovation, demonstrating flexibility and a proactive approach to problem-solving.

Preferred Qualifications:

• Keeping up with rapidly evolving AI landscape and latest technologies 
• Actively use AI in your daily work and personal projects to solve real-world problems, demonstrating a hands-on approach to technology application.
• Bachelor's degree

#LI-DA1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

As a Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid’s customers. You'll help launch Lucid's newest products and features and have the opportunity to impact how we help thousands of people around the world. You will be expected to drive solutions with professional communication and internal cross-collaboration with our Product and Engineering organization. As a technical point of contact, you will be responsible for aligning with Customer Success and Sales to ensure effective and efficient communication with these customers. Understanding the core Lucid business strategy and working to help enable that strategy through our daily work is key to our team’s success.

Responsibilities:

• Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
• Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
• Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
• Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
• Assist in writing clear Help Center and user education content
• Address and resolve customer issues within the community promptly and effectively. Actively engage in community discussions by offering valuable insights and answers
• Develop and iterate on Team Strategy to better serve our customers and meet our Business goals. 
• Be available for one weekend per quarter to be the on-call support agent and escalate any top issues or site outages to engineering that occur during this time.

Requirements:

• 2 years practical work experience and/or a Bachelor's degree with a strong academic performance.
• A strong sense of personal ownership and responsibility
• Ability to translate complex technical ideas into simple, easy to understand content
• Strong written and verbal communication skills (both internally and externally) including over the phone with our strategic customers as needed
• Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
• Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
• Detail-oriented, organized and a good team player
• Bias towards finding solutions versus shutting down ideas

Preferred Qualifications:

• Experience troubleshooting technical issues
• Experience in content creation
• Basic data analytics or statistical skills
• Teaching or mentoring experience
• Experience with log management software such as Splunk or Loggly
• Experience with any coding language 
• Basic Project Management experience

#LI_MK1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

As a Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid’s customers. You'll help launch Lucid's newest products and features and have the opportunity to impact how we help thousands of people around the world. You will be expected to drive solutions with professional communication and internal cross-collaboration with our Product and Engineering organization. As a technical point of contact, you will be responsible for aligning with Customer Success and Sales to ensure effective and efficient communication with these customers. Understanding the core Lucid business strategy and working to help enable that strategy through our daily work is key to our team’s success.

Responsibilities:

• Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
• Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
• Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
• Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
• Assist in writing clear Help Center and user education content
• Address and resolve customer issues within the community promptly and effectively. Actively engage in community discussions by offering valuable insights and answers
• Develop and iterate on Team Strategy to better serve our customers and meet our Business goals. 
• Be available for one weekend per quarter to be the on-call support agent and escalate any top issues or site outages to engineering that occur during this time.

Requirements:

• 2 years practical work experience and/or a Bachelor's degree with a strong academic performance.
• A strong sense of personal ownership and responsibility
• Ability to translate complex technical ideas into simple, easy to understand content
• Strong written and verbal communication skills (both internally and externally) including over the phone with our strategic customers as needed
• Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
• Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
• Detail-oriented, organized and a good team player
• Bias towards finding solutions versus shutting down ideas

Preferred Qualifications:

• Experience troubleshooting technical issues
• Experience in content creation
• Basic data analytics or statistical skills
• Teaching or mentoring experience
• Experience with log management software such as Splunk or Loggly
• Experience with any coding language 
• Basic Project Management experience

#LI_MK1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.  

At Lucid, we help teams and organizations see and build the future through visual collaboration. Lucid’s customers are interested in achieving business outcomes such as becoming more innovative, embracing agility, or transitioning to a product-led organization. A Solutions Consultant is passionate about delivering a broad range of services and thought leadership to enhance the customer’s ability to leverage the Lucid Collaboration Suite to achieve those goals. Consultants engage with customers around strategies related to hybrid work/innovation/agile, driving depth of product utilization on strategic use cases, change enablement, project implementation strategies, and the development of end user skills and best practices.

Responsibilities:

• Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner
• Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives 
• Contribute unique insights and experiences with customers to enhance Lucid’s value story
• Maintain and deliver subject matter expertise (as well as Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, Hybrid work, etc…
• Develop and maintain expertise in Lucid’s products
• Contribute to innovating on and developing new and existing service offerings
• Extend the visibility of Lucid’s products and services and promote the capabilities of our Professional Services organization through customer engagements

Requirements: 

• 2-5 years of experience in consultative service positions, either as part of a professional services team or within an enterprise
• BA or BS in a technical field that understands software delivery with a solid understanding of product development; masters degree preferred
• Strong engagement management skills, particularly managing expectations with executive-level stakeholders and leaders
• Excellent verbal and presentation skills, adapting complex concepts to meet the needs of individual contributors and/or executive-level customers
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success.
• A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge
• A passion for helping others become wildly successful at achieving their business objectives
• Delights in creating order out of highly ambiguous engagements. Evokes customer outcomes from stakeholders and prescribes trusted direction to achieve those results.
• Ability to self monitor and maintain high-motivation, managing multiple concurrent projects and customers

Preferred Qualifications:

• Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company
• Experience with large rollouts of productivity / collaboration software
• Experience working in similar SaaS organizations delivering collaboration tools
• Proven capability to successfully engage with customers in a global environment and drive measurable customer outcomes

#LI_MK1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.  

At Lucid, we help teams and organizations see and build the future through visual collaboration. Lucid’s customers are interested in achieving business outcomes such as becoming more innovative, embracing agility, or transitioning to a product-led organization. A Solutions Consultant is passionate about delivering a broad range of services and thought leadership to enhance the customer’s ability to leverage the Lucid Collaboration Suite to achieve those goals. Consultants engage with customers around strategies related to hybrid work/innovation/agile, driving depth of product utilization on strategic use cases, change enablement, project implementation strategies, and the development of end user skills and best practices.

Responsibilities:

• Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner
• Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives 
• Contribute unique insights and experiences with customers to enhance Lucid’s value story
• Maintain and deliver subject matter expertise (as well as Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, Hybrid work, etc…
• Develop and maintain expertise in Lucid’s products
• Contribute to innovating on and developing new and existing service offerings
• Extend the visibility of Lucid’s products and services and promote the capabilities of our Professional Services organization through customer engagements

Requirements: 

• 2-5 years of experience in consultative service positions, either as part of a professional services team or within an enterprise
• BA or BS in a technical field that understands software delivery with a solid understanding of product development; masters degree preferred
• Strong engagement management skills, particularly managing expectations with executive-level stakeholders and leaders
• Excellent verbal and presentation skills, adapting complex concepts to meet the needs of individual contributors and/or executive-level customers
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success.
• A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge
• A passion for helping others become wildly successful at achieving their business objectives
• Delights in creating order out of highly ambiguous engagements. Evokes customer outcomes from stakeholders and prescribes trusted direction to achieve those results.
• Ability to self monitor and maintain high-motivation, managing multiple concurrent projects and customers

Preferred Qualifications:

• Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company
• Experience with large rollouts of productivity / collaboration software
• Experience working in similar SaaS organizations delivering collaboration tools
• Proven capability to successfully engage with customers in a global environment and drive measurable customer outcomes

#LI_MK1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.  

As Regional Director of Business & Sales Development, you will be responsible for leading a team of 8-10 Business Development Representatives (BDRs) that drive top-of-funnel activities and will ultimately generate opportunity pipeline for the NA Enterprise sales team. BDRs are a group of highly ambitious prospectors and sellers that are focused on building new pipeline in new and existing accounts and scheduling meetings for their assigned Enterprise Account Executives. 

You will work hand-in-hand with other leaders to build a program strategy that will help drive qualified pipeline and meetings. As the leader of the program, you will also be responsible for developing KPIs and coordinating with Enterprise Regional Directors to ensure the program is delivering impact across our enterprise territories. 

Responsibilities:

• Coach and drive team to meet and exceed KPIs which include scheduling qualified meetings and sales qualified opportunities
• Coach and provide feedback to BDRs in the areas of sales and personal development, direction, and focus
• Successfully forecast and manage pipeline of entire team
• Develop and execute quarterly account plans with reps
• Conduct quarterly business review sessions with each sales rep
• Manage productivity, funnel of opportunities, and quality to ensure teams meet established goals and standards
• Provide ongoing process improvements, recommendations, and implementation of these
• Develop and maintain expert knowledge on the features, benefits, and application of Lucid’s offerings
• Understand the competitive landscape
• Assist in the recruiting and training to grow and maintain a growing sales org

Requirements:

• 5+ years of sales experience (preferably in tech/SaaS) 
• 2+ years of sales management experience
• Experience as an expert coach and leader
• Ability to manage multiple projects and meet deadlines
• Outstanding written and verbal communication skills
• Experience with Salesforce.com CRM reporting, Tableau, Outreach, and other sales software solutions

Preferred Qualifications:

• Detailed knowledge of and passion for SaaS applications
• Strong technical background
• Experience managing a large team
• Strong understanding of a sales methodology or process 
• BA/BS degree or equivalent experience

#LI-MG1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

As a Software Engineer at Lucid Software you will be helping to build our world-class web applications that push the boundaries of what is possible in your browser. They are powerful HTML5/JavaScript applications that use a state of the art tech stack like Angular, TypeScript, Scala, and AWS to craft a user experience that feels like a desktop application. 

We are looking for extraordinary Software Engineers to join our team once they have completed their schooling this coming spring, 2025. We want developers who are ready to build creative applications that customers love. You will have a significant influence on our strategy by helping to define product features, drive the system architecture, and spearhead best practices to create a quality product. If you know how to deliver, are deeply technical and highly innovative, and relish the opportunity to delight customers with pioneering solutions to challenging problems, we want to talk to you!

Responsibilities:

• Design, develop, test, deploy, maintain, and improve software
• Manage project priorities, deadlines, and deliverables
• Collaborate with team members to set and achieve team goals
• Other duties as assigned

Requirements:

• Will have completed a BS or MS Degree in Computer Science or in a related technical field with a minor in Computer Science
• High academic performance in Computer Science courses
• Commitment to teamwork and strong communication skills (to both business and technical partners)

Preferred Qualifications:

• Experience with JavaScript
• Experience with CSS/HTML/DOM manipulation
• Understanding of MySQL or other relational database
• Bias towards finding solutions vs. shutting down ideas
• Detail oriented and organized

Important Note: These qualifications are what we are generally looking for but don’t expect you to meet them all.  We know that everyone is an individual and brings with them additional knowledge and capabilities that will bring value with them to the job.  We have an excellent mentorship program to help new employees come up to speed.  If you tick off half or so of the bullet points and the others sound like areas you want to develop in, please apply.

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

As a Software Engineer at Lucid Software you will be helping to build our world-class web applications that push the boundaries of what is possible in your browser. They are powerful HTML5/JavaScript applications that use a state of the art tech stack like Angular, TypeScript, Scala, and AWS to craft a user experience that feels like a desktop application. 

We are looking for extraordinary Software Engineers to join our team once they have completed their schooling this coming spring, 2025. We want developers who are ready to build creative applications that customers love. You will have a significant influence on our strategy by helping to define product features, drive the system architecture, and spearhead best practices to create a quality product. If you know how to deliver, are deeply technical and highly innovative, and relish the opportunity to delight customers with pioneering solutions to challenging problems, we want to talk to you!

Responsibilities:

• Design, develop, test, deploy, maintain, and improve software
• Manage project priorities, deadlines, and deliverables
• Collaborate with team members to set and achieve team goals
• Other duties as assigned

Requirements:

• Will have completed a BS or MS Degree in Computer Science or in a related technical field with a minor in Computer Science
• High academic performance in Computer Science courses
• Commitment to teamwork and strong communication skills (to both business and technical partners)

Preferred Qualifications:

• Experience with JavaScript
• Experience with CSS/HTML/DOM manipulation
• Understanding of MySQL or other relational database
• Bias towards finding solutions vs. shutting down ideas
• Detail oriented and organized

Important Note: These qualifications are what we are generally looking for but don’t expect you to meet them all.  We know that everyone is an individual and brings with them additional knowledge and capabilities that will bring value with them to the job.  We have an excellent mentorship program to help new employees come up to speed.  If you tick off half or so of the bullet points and the others sound like areas you want to develop in, please apply.

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

We are looking for a smart, inquisitive, passionate, organized, and creative individual to join the Solution Engineering (SE) team. This role will work directly with the Lucid sales team to accelerate the growth of our thriving suite of products: Lucidchart, Lucidspark, and Lucidscale. As the technical point of contact throughout the sales cycle, you will be essential to Lucid’s success by understanding and demoing the product suite, as well as crafting business solutions that solve real-world problems for our clients.

Responsibilities:

• Create and deliver custom technical demos of the Lucid product suite to prospects and customers
• Become a respected product expert internally and source of knowledge for customers
• Creative and strategic problem-solving to identify and solve inefficiencies in SE team operations
• Answer security-related questions and alleviate concerns
• Engage frequently with Product and Engineering teams to relay customer challenges and successes
• Other duties as assigned

Requirements:

• 1-2 years of relevant experience in a technical or customer-facing role 
• Peers would describe you as passionate, technical, hard-working, fun to be around, and someone who takes initiative
• Demonstrate interest in customer success
• Excellent written & verbal communication skills, including presentation acumen
• Detail-oriented, organized, and a good team player
• Bias towards finding solutions vs. shutting down ideas
• Can relate to Lucid Software's products and culture
• Can easily thrive working in a fast-paced, start-up-type environment
• Experience working in a customer-facing environment

Preferred Qualifications

• Able to work in our Raleigh, NC office occasionally, 1-2 times a week
• Experience working in a customer-facing role, in sales, or at a SaaS company
• Experience with coding, Excel formulas, or other technical software tools
• Familiarity with Cloud Networking Architecture or Information Security is a plus
• Design savvy and familiar with current UX design trends
• Experience with SCRUM/Agile methodologies

#LI-MG1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

The Customer Success Team plays a central role at Lucid Software, ensuring that our most valuable customers are able to maximize the value they obtain through adoption of our products. Each Customer Success Manager (“CSM”) serves as a trusted advisor to a portfolio of accounts, developing an intimate understanding of each customer’s business objectives and providing change management and subject matter expertise to support their customers in achieving those objectives through the Lucid Suite.

Responsibilities:

• Develop a deep understanding of the Lucid Suite, demonstrate how to incorporate Lucid into a customer’s workflows across Lucid’s core use cases, and articulate how Lucid helps customers achieve their business outcomes
• Determine, build, and adopt strategies to create meaningful ways to help companies achieve business objectives through ongoing adoption of the Lucid Suite
• Form and deepen relationships with key contacts - from individual contributors to management and executive stakeholders - and navigate organizations, understanding decision hierarchies in order to deepen partnerships and nurture champions
• Establish a foundation for success with each new account by partnering with Professional Services, leveraging change management processes, product and best practices advocacy, and end-user awareness campaigns
• Manage a book of business effectively, prioritizing account engagement based on need while coordinating multiple workstreams
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, understand customer priorities and needs, and continually drive successful product adoption
• Act as the voice of the customer within Lucid, serving as the primary interface for key customers to ensure customer needs and questions are resolved in a timely manner
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
• Work with account teams and go-to-market leadership to improve internal processes and best practices to ensure customers are realizing the greatest possible value from the Lucid Suite
• Other duties as assigned

Requirements:

• Bachelor's degree with strong academic performance
• 4 years of experience in CX, Consulting, or similar customer facing roles
• Experience in a technical field (e.g., engineering), or strong technical aptitude and passion to become a subject matter expert on the Lucid Suite and related domains
• Strong organization and attention to detail
• Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end-users
• Proficiency using a variety of tools to manage customer relationships

Preferred Qualifications:

• Experience supporting enterprise customers
  Experience working with a technical SaaS product
• Empathy and a passion for problem solving
• Outstanding task management skills across a varied set of responsibilities 
• Ability to thrive in a fast-paced, scale-up SaaS environment
• Bias towards finding solutions vs. shutting down ideas

#LI-KB1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

The Customer Success Team plays a central role at Lucid Software, ensuring that our most valuable customers are able to maximize the value they obtain through adoption of our products. Each Customer Success Manager (“CSM”) serves as a trusted advisor to a portfolio of accounts, developing an intimate understanding of each customer’s business objectives and providing change management and subject matter expertise to support their customers in achieving those objectives through the Lucid Suite.

Responsibilities:

• Develop a deep understanding of the Lucid Suite, demonstrate how to incorporate Lucid into a customer’s workflows across Lucid’s core use cases, and articulate how Lucid helps customers achieve their business outcomes
• Determine, build, and adopt strategies to create meaningful ways to help companies achieve business objectives through ongoing adoption of the Lucid Suite
• Form and deepen relationships with key contacts - from individual contributors to management and executive stakeholders - and navigate organizations, understanding decision hierarchies in order to deepen partnerships and nurture champions
• Establish a foundation for success with each new account by partnering with Professional Services, leveraging change management processes, product and best practices advocacy, and end-user awareness campaigns
• Manage a book of business effectively, prioritizing account engagement based on need while coordinating multiple workstreams
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, understand customer priorities and needs, and continually drive successful product adoption
• Act as the voice of the customer within Lucid, serving as the primary interface for key customers to ensure customer needs and questions are resolved in a timely manner
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
• Work with account teams and go-to-market leadership to improve internal processes and best practices to ensure customers are realizing the greatest possible value from the Lucid Suite
• Other duties as assigned

Requirements:

• Bachelor's degree with strong academic performance
• 4 years of experience in CX, Consulting, or similar customer facing roles
• Experience in a technical field (e.g., engineering), or strong technical aptitude and passion to become a subject matter expert on the Lucid Suite and related domains
• Strong organization and attention to detail
• Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end-users
• Proficiency using a variety of tools to manage customer relationships

Preferred Qualifications:

• Experience supporting enterprise customers
  Experience working with a technical SaaS product
• Empathy and a passion for problem solving
• Outstanding task management skills across a varied set of responsibilities 
• Ability to thrive in a fast-paced, scale-up SaaS environment
• Bias towards finding solutions vs. shutting down ideas

#LI-KB1

A results-oriented leader with a strong customer service orientation and a collaborative approach, the Sr. Manager of Facilities is a self-starter who can independently identify and execute projects with minimal oversight. They are a positive influence, passionate about fostering an inclusive work environment, and have a "no task is too small" attitude. Excited about the opportunity to build a workplace experience strategy aligned with the company’s vision, mission, and values, they excel at communication and understanding people. They manage and develop a facilities team overseeing multiple locations, ensuring high standards in office management, vendor relationships, and compliance with regulations. Additionally, they are responsible for budget management, real estate lease oversight, and providing data-driven insights to support business decisions.

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

Responsibilities:

• Manage and professionally develop a facilities team to effectively and efficiently oversee our headquarters in Utah and three satellite offices (Raleigh, Amsterdam, Melbourne)
• Organize and oversee office moves, setup, and refurbishments
• Assist with real estate lease management
• Manage all facilities documentation, including contracts, warranties, tracking, permits, etc.
• Develop and manage the facilities budget, including tracking expenses and identifying cost-saving opportunities; partner with Finance team on capital expenditure planning
• Proactively gather and leverage data to build business cases for budget, process or space changes, and positive or negative impacts to facility offerings
• Prepare and present regular reports on facilities operations, maintenance, and expenditures  
• Oversee office management, including daily office operations, vendor management, and maintenance
• Maintain high standards for efficiency and cleanliness, and partner with landlords and service vendors to ensure those standards are met
• Manage relationships with external vendors and service providers (e.g. food service, cleaning services, furniture, etc.) and monitor service levels to ensure quality and cost-effectiveness 
• Gather requirements from all stakeholders to ensure that the office meets the needs of the business, balance competing priorities, find creative solutions, and communicate with all stakeholders
• Oversee and execute smaller in-office company events
• Ensure compliance with health, safety, and environmental regulations

Requirements:

• 5+ years experience in facilities management or similar role
• Experience building and developing a team of facilities professionals 
• Experience delivering significant projects, both in size and cost, on time and within budget
• Proven experience in vendor and landlord management, budgeting, and contract negotiation
• Excellent organizational, communication, and problem-solving skills 
• Knowledge of basic accounting and finance principles

Preferred Qualifications:

• Certification in facilities management (e.g. IFMA CFM) or related certifications
• Experience with office design and layout planning
• Familiarity with sustainability practices

#LI-KB1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

Lucid is seeking a dynamic and high performing Sr. Tax Accountant to join our Tax team, focusing on indirect tax. Our team plays a critical role in ensuring accurate financial reporting, optimal financial management, compliance, and efficient operations across Lucid. We also partner, cross-functionally, to appropriately allocate resources, inform key business decisions, and facilitate the execution of our operational plans.

Responsibilities:

• Manage U.S. indirect tax compliance to ensure accurate and timely filing of sales & use tax returns
• Manage global indirect tax compliance to ensure accurate and timely filing of VAT and GST returns 
• Regularly research and evaluate global digital tax rules and any potential impact to Lucid. Work with the team towards implementation of any new tax requirements to ensure global compliance
• Manage and scale tax exemption certificates process
• Assist with voluntary disclosure agreements and business registrations on an as-needed basis
• Assist in developing and complying with internal controls for transaction tax functions and identify process improvement opportunities
• Collaborate with the Accounting team to ensure tax account reconciliations, controls and processes are appropriately managed and reported in a timely manner
• Contribute to automation of tax processes
• Support the tax department in managing tax notices, payments and any ad hoc projects
• Provide data collection and research support as part of foreign and state/local tax audits
• Manage personal property tax returns
• Work closely with Accounts Receivable and Order Management teams in responding to customer inquiries relating to tax matters
• Assist, as needed, with the preparation of Lucid’s federal, state, and foreign income/franchise tax returns
• Assist as needed with the preparation of quarterly and annual tax provisions (ASC 740)

Requirements:

• Bachelor’s degree in Accounting, Finance, or related field
• Strong tax research and data analytic skills
• Excel proficiency
• Excellent communication and interpersonal skills to interact with all levels of an organization
• Ability to work independently with little direction
• Strong problem-solving and time management skills
• Superb written and verbal communication skills with ability to convey meaningful information, clearly and concisely
• Skilled in analyzing and reviewing information, making recommendations and taking action
• Passion for working with emerging technologies with an ability to understand new technical concepts
• Highly organized, detail-oriented, and a self-starter with zeal for taking ownership
• Out-of-the box and strategic thinker who operates with extreme attention to detail and accuracy
• Self-motivated with ability to manage multiple deliverables and meet aggressive deadlines
• Motivation for excellence and exceeding expectations
• Passionate about teamwork with an optimistic outlook
• Responsive, customer service approach
• Excellent work ethic
• Thrive in a fast-paced, growth environment

Preferred Qualifications:

• Direct experience preparing and/or reviewing US state sales and use tax returns
• Foreign indirect tax experience (VAT, GST, etc.)
• Experience with Avalara and/or other tax determination tools

#LI-DA1

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

Our product engineering team is looking for a detail-oriented, solution-focused and collaborative Technical Project Manager, to bring strong project management and Scrum Master expertise to our cross-functional product engineering teams.

As the Technical Project Manager, you will be the person who coordinates behind-the-scenes to make sure our most critical engineering projects are completed and delivered on time, from conception through delivery, including resource management, dependency mapping,  scheduling and development of project plans and reports. The Technical Project Manager must manage all factors that determine project success to ensure delivery within time, cost and quality parameters.

Responsibilities:

• Collaborate with key stakeholders to manage the tactical execution process, from creation to delivery, of product engineering projects.
• Monitor scheduling, project flow, dependency mapping, planning and resource management from accepted concept through delivery for product engineering projects.
• Manage the development, maintenance and distribution of complex status reporting to manage and communicate expectations and potential risks across the organization. 
• Identify and escalate issues to leadership, as appropriate.
• Facilitate effective and efficient meetings including all Scrum ceremonies and daily stand-ups.
• Escalate and radiate impediments for resolution and assist with identifying and mitigating risk.
• Maintain transparency into the team’s work through Agile tools and metrics. Track and communicate team progress. Leverage data to measure & monitor progress. (Burndown charts, etc.) 
• Engage multiple roles and stakeholders in critical discussions for consensus building.
• Help identify external dependencies and assist the Product Manager and Engineering Managers in planning and facilitating the maintenance of the team backlog.
• Acts as a point of contact for project team members, clearly and consistently communicating the needs of the organization.

Requirements: 

• 1+ years experience in a Technical Project Management role working with software engineering teams
• You have a strong understanding of Project Management principles and appropriate agile methodologies and processes.
• Experience working in a SaaS company with an agile environment.
• You take ownership of problems and never shy away from a challenge.
• You are flexible and tolerate ambiguity while still operating effectively.
• You are a self-learner, willing to learn new skills, industries, and platforms—including the most technical aspects and use cases at Lucidchart

Preferred Qualifications:

• Certified Scrum Master
• Solid understanding engineering’s role within an organization
• Project management qualification (PMP) or equivalent
• Proficiency in project management software tools such as Asana and Jira

#LI-DA1 

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

Our product engineering team is looking for a detail-oriented, solution-focused and collaborative Technical Project Manager, to bring strong project management and Scrum Master expertise to our cross-functional product engineering teams.

As the Technical Project Manager, you will be the person who coordinates behind-the-scenes to make sure our most critical engineering projects are completed and delivered on time, from conception through delivery, including resource management, dependency mapping,  scheduling and development of project plans and reports. The Technical Project Manager must manage all factors that determine project success to ensure delivery within time, cost and quality parameters.

Responsibilities:

• Collaborate with key stakeholders to manage the tactical execution process, from creation to delivery, of product engineering projects.
• Monitor scheduling, project flow, dependency mapping, planning and resource management from accepted concept through delivery for product engineering projects.
• Manage the development, maintenance and distribution of complex status reporting to manage and communicate expectations and potential risks across the organization. 
• Identify and escalate issues to leadership, as appropriate.
• Facilitate effective and efficient meetings including all Scrum ceremonies and daily stand-ups.
• Escalate and radiate impediments for resolution and assist with identifying and mitigating risk.
• Maintain transparency into the team’s work through Agile tools and metrics. Track and communicate team progress. Leverage data to measure & monitor progress. (Burndown charts, etc.) 
• Engage multiple roles and stakeholders in critical discussions for consensus building.
• Help identify external dependencies and assist the Product Manager and Engineering Managers in planning and facilitating the maintenance of the team backlog.
• Acts as a point of contact for project team members, clearly and consistently communicating the needs of the organization.

Requirements: 

• 1+ years experience in a Technical Project Management role working with software engineering teams
• You have a strong understanding of Project Management principles and appropriate agile methodologies and processes.
• Experience working in a SaaS company with an agile environment.
• You take ownership of problems and never shy away from a challenge.
• You are flexible and tolerate ambiguity while still operating effectively.
• You are a self-learner, willing to learn new skills, industries, and platforms—including the most technical aspects and use cases at Lucidchart

Preferred Qualifications:

• Certified Scrum Master
• Solid understanding engineering’s role within an organization
• Project management qualification (PMP) or equivalent
• Proficiency in project management software tools such as Asana and Jira

#LI-DA1