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Overview

• The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The role aims to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

What you'll do

• Collaborate with GitLab Account Executives, Customer Success Managers and extended team members to maintain and expand customer adoption in the US Public Sector & SLED Business 
• Leveraging a renewal lifecycle  framework, you will focus on seeking, mitigating and forecasting renewal risk. All while building rapport with customers via phone conversations and professional email correspondence.
• Create and manage quoting process  in SalesForce, and ensure the operational workflow is completed through the Public Sector distributor and channel partners
• Manage high level of daily outbound and inbound communications and activities with a laser focus on driving on time customer renewals to prevent contractual gaps from outreach, quote to final procurement
• Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion
• Accurately forecast opportunities via our SalesForce reports
• Ensure customer issues are acknowledged and resolved within 24 hours

What you'll bring

• 3+ years of experience in SaaS Renewal, ensuring timeliness and customer satisfaction
• Advanced proficiency in operating Salesforce (SFDC) for renewal tracking, customer interactions, and forecasting
• Experience in the US Public Sector preferred
• Strong communication and interpersonal skills
• Proven track record of exceeding renewal targets
• Ability to excel in a fast-paced, virtual team environment
• Strong attention to detail and organizational skills
• US Citizenship Required

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Hiring process

• Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters. Next, qualified candidates will be invited to interview with 2 - 4 team members. Next, qualified candidates will have a final interview with an executive. Additional details about our process can be found on our hiring page.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Midmarket Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ between 100 to 1,999 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes.

Mid-Market AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations.

What you'll do

• Meet or exceed quota while fostering strong customer relationships
• Articulate the value of GitLab to our Mid Market prospects and customers in the US Central region
• Take ownership of and act as the CEO for the book of business in your territory:
  • Document the buying criteria & process, next steps & owners
  • Build a strong pipeline through a healthy cadence of prospecting activity
  • Prospect and close new business to expand your territory
  • Ensure adoption of our solutions and do your best to avoid churn and contraction
  • Work and collaborate with our Partner ecosystem to drive new business and value for our customers
  • Create an accurate forecast for each quarter against your plan/budget
  • Drive attendance to our events, which you will be part of to further network with current and prospective customers
• Contribute to root cause analyses on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Contribute to documenting improvements in our sales handbook
• Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Master MEDPICC and Command of the Message on all opportunities

What you'll bring

• A true desire to see customers benefit from the investment they make with GitLab
• Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops)
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to travel regularly to meet with customers in person and comply with the company’s travel policy

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

Midmarket Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ between 100 to 1,999 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes.

Mid-Market AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations.

What you'll do

• Meet or exceed quota while fostering strong customer relationships
• Articulate the value of GitLab to our Mid Market prospects and customers in the US North East region
• Take ownership of and act as the CEO for the book of business in your territory:
  • Document the buying criteria & process, next steps & owners
  • Build a strong pipeline through a healthy cadence of prospecting activity
  • Prospect and close new business to expand your territory
  • Ensure adoption of our solutions and do your best to avoid churn and contraction
  • Work and collaborate with our Partner ecosystem to drive new business and value for our customers
  • Create an accurate forecast for each quarter against your plan/budget
  • Drive attendance to our events, which you will be part of to further network with current and prospective customers
• Contribute to root cause analyses on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Contribute to documenting improvements in our sales handbook
• Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Master MEDPICC and Command of the Message on all opportunities

What you'll bring

• A true desire to see customers benefit from the investment they make with GitLab
• Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops)
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to travel regularly to meet with customers in person and comply with the company’s travel policy

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

Midmarket Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ between 100 to 1,999 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes.

Mid-Market AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations.

What you'll do

• Meet or exceed quota while fostering strong customer relationships
• Articulate the value of GitLab to our Mid Market prospects and customers in the US South West region
• Take ownership of and act as the CEO for the book of business in your territory:
  • Document the buying criteria & process, next steps & owners
  • Build a strong pipeline through a healthy cadence of prospecting activity
  • Prospect and close new business to expand your territory
  • Ensure adoption of our solutions and do your best to avoid churn and contraction
  • Work and collaborate with our Partner ecosystem to drive new business and value for our customers
  • Create an accurate forecast for each quarter against your plan/budget
  • Drive attendance to our events, which you will be part of to further network with current and prospective customers
• Contribute to root cause analyses on wins/losses.
  • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Contribute to documenting improvements in our sales handbook
• Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Master MEDPICC and Command of the Message on all opportunities

What you'll bring

• A true desire to see customers benefit from the investment they make with GitLab
• Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops)
• Interest in GitLab, and open source software
• Ability to leverage established relationships and proven sales techniques for success
• Effective communicator, strong interpersonal skills
• Motivated, driven and results oriented
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to travel regularly to meet with customers in person and comply with the company’s travel policy

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

The Engineering Manager, FedRAMP directly manages the engineering team responsible for tasks relating to provisioning and configuring GitLab environments for US public sector customers in accordance with their compliance and security requirements. The team consists of six Site Reliability Engineers. The Engineering Manager's responsibility is primarily their team. They need to be familiar with GitLab's regulatory mandates, underlying technologies and processes to be able to support their team growth, as well as be the final decisive vote in cases where the team is blocked on a decision.

Their primary focus is building a world-class team (hiring and coaching), and putting them in the best position to succeed. They must also efficiently coordinate across departments to accomplish collaborative goals.

What you'll do

• Hire an incredible team that lives our values
• Improve the happiness and productivity of the team
• Hold regular 1:1's with team members
• Drive efforts and ensure efficiency around GitLab production environments automation
• Manage team projects
• Work across sections within engineering
• Improve the quality, security and performance of the product
• Work on small code changes outside of the critical path

What you'll bring

• 3+ years managing software development and site reliability engineering teams
• Strong technical background
• Demonstrated teamwork in a peak performance organization
• Experience running a consumer scale platform
• Product company experience
• Enterprise software company experience or startup experience
• Computer science education or equivalent experience
• Passionate about open source and developer tools
• Exquisite communication skills
• Leadership at GitLab
• Experience in managing a remote team
• Ability to use GitLab
• Familiarity with operating SaaS services which adhere to compliance requirements like SOC2 and FedRAMP
• US Citizen, living and working in the United States, willing and able to achieve US federal security clearance (minimum Public Trust Position) 

Learn more about the Engineering Management - Infrastructure roles, including compensation at the engineering management - infrastructure page.

The Enterprise Sales department is part of GitLab Sales and includes both Large and Public Sector sales teams. The sales field in Enterprise is made up of Major and Strategic Account Executives (MAEs and SAEs) who collaborate closely with their deal team (Inside Sales, Customer Success, Sales Development, Channel & Alliances and more) and work across functions to deliver maximum value to strategic and large prospects and customers throughout their entire journey with GitLab. When thinking about ‘what good looks like’ in this department, refer to your job family, the field competencies, and our GitLab values.

Responsibilities

• Supports GitLab’s strategic large prospects and customers in the Michigan region.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

Requirements

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of account management and control
• Work under minimal supervision on complex projects
• Experience selling into large organizations
• Ability to leverage established relationships and proven sales techniques for success
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we’re looking for. If you’re reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

Hiring Process

Additional details about our process can be found here.

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

The Enterprise Sales department is part of GitLab Sales and includes both Large and Public Sector sales teams. The sales field in Enterprise is made up of Major and Strategic Account Executives (MAEs and SAEs) who collaborate closely with their deal team (Inside Sales, Customer Success, Sales Development, Channel & Alliances and more) and work across functions to deliver maximum value to strategic and large prospects and customers throughout their entire journey with GitLab. When thinking about ‘what good looks like’ in this department, refer to your job family, the field competencies, and our GitLab values.

What you'll do

• Supports GitLab’s strategic large prospects and customers in New England.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

What you'll bring

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of account management and control
• Work under minimal supervision on complex projects
• Experience selling into large organizations
• Ability to leverage established relationships and proven sales techniques for success
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we’re looking for. If you’re reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

Hiring Process

Additional details about our process can be found here.

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

The Enterprise Sales department is part of GitLab Sales and includes both Large and Public Sector sales teams. The sales field in Enterprise is made up of Major and Strategic Account Executives (MAEs and SAEs) who collaborate closely with their deal team (Inside Sales, Customer Success, Sales Development, Channel & Alliances and more) and work across functions to deliver maximum value to strategic and large prospects and customers throughout their entire journey with GitLab. When thinking about ‘what good looks like’ in this department, refer to your job family, the field competencies, and our GitLab values.

Responsibilities

• Supports GitLab’s strategic large prospects and customers in the Ohio Valley region.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

Requirements

• A true desire to see customers benefit from the investment they make with you
• Able to provide high degree of account management and control
• Work under minimal supervision on complex projects
• Experience selling into large organizations
• Ability to leverage established relationships and proven sales techniques for success
• Excellent negotiation, presentation and closing skills
• Preferred experience with Git, Software Development Tools, Application Lifecycle Management
• You share our values, and work in accordance with those values.
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

The confidence gap exists. The above list is intended to show the kinds of experience and qualities we’re looking for. If you’re reading this, do not match all of the requirements, and are hesitant to apply, we encourage you to make an application despite your hesitations.

Hiring Process

Additional details about our process can be found here.

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

An overview of this role

As a member of the Infrastructure Security Team within the Product Security Department you will work with teams across GitLab to ensure that the components that comprise our public cloud infrastructure are built from the beginning with the resiliency and security expectations that our customers depend on to power their DevSecOps goals. 

We’re looking for an Intermediate Infrastructure Security Engineer to further our automation efforts in support of our upcoming GitLab Dedicated for Government product offering. You’ll have the opportunity to contribute to tooling that operates our FedRAMP environment, identify and develop remediations for infrastructure vulnerabilities, and partner with senior engineers to review upcoming project architectures to ensure that they are built to the rigorous standards we hold. 

What you’ll do in this role:

• Support the Public Sector SRE team as a stable counterpart 
• Own efforts securing GitLab's FedRAMP environment
• Support other security teams as an Infrastructure SME
• Identify and help mitigate security issues, misconfigurations, and vulnerabilities related to GitLab’s cloud, container and Kubernetes infrastructure
• Build tooling to increase our visibility into environments to expedite vulnerability detection
• Document best practices and remediations to help engineers learn from common vulnerability types
• Partner with senior engineers to review new architectures and projects and provide feedback cross-functionally 
• Fulfill the Product Security Division Mission of securing GitLab Infrastructure with our own product (“dogfooding”)   

You should apply if you bring:

• Proof of U.S. citizenship and residency
• Hands-on experience with public cloud providers (ex. AWS, GCP, Azure)
• Development experience with Ruby, Python, Go
• Experience with Infrastructure-as-Code (IaC) tools (ex. Terraform, Ansible, Chef)
• Knowledge of the Linux operating system
• Familiarity with containers (Docker) and orchestration platforms (Kubernetes)
• An interest in Information Security
• Demonstrated experience working collaboratively with cross-functional teams.
• Proficiency to communicate over a text-based medium (Slack, GitLab Issues, Email) and can succinctly document technical details
• Share our values, and work in accordance with those values

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role. Our hiring process for this Infrastructure Security Engineer position typically follows four stages. The details of this process and our leveling structure can be found on our job family page. 

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As a Site Reliability Engineer at GitLab, you are responsible for keeping all user-facing services and other GitLab production systems running smoothly. Our SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our operating environments and the GitLab codebase.

As an SRE within the Environment Automation specialization, you primarily focus on operating a large number of GitLab environments, through automating all workflows - from provisioning new environments to daily operating tasks. This is the main difference between Environment Automation SRE and other SRE’s at GitLab; your day to day will be occupied by automation tasks of a large number of GitLab environments (and the environments used by GitLab), and operational tasks across many environments.

Some examples of the projects you could work on:

• The automation used to operate a large number of GitLab environments.
• Creating deployment packages of GitLab such as, GitLab Helm Chart, omnibus-gitlab, etc.
• Building Dedicated Gitlab setups using infrastructure as code automation with Ansible and Terraform and integrate with Cloud Native services from cloud providers (e.g GCP, AWS)
• Building Tools to orchestrate infrastructure as code workloads.
• Deploy and operate microservices on top of Kubernetes.
• Working on the GitLab observability stack (e.g. ELK, Prometheus).
• Interact with various cloud provider systems (e.g. GCP, AWS).
• Developing, evangelizing, and monitoring the adoption of sound cloud security practices.

What you’ll do  

• Build: Automate every operational task is a core requirement for Environment Automation SRE. E.g. package updates, configuration changes across all customer platforms without interruptions, tools for automatic provisioning of customer facing services, etc.
• Maintain: Develop a good (early) warning system and system that allows for reliable and quick maintenance tasks, such as library upgrades, version migrations and similar. 
• Plan: Develop monitoring and alerting systems that predict capacity needs based on the customer usage patterns. Plan for new service rollouts, expansion of existing services and preparing advice for customers to optimize their resource consumption.  
• Respond: Respond to user emergencies, platform alerts and support requests.
• Enhance: Implement new, and update existing security measures for the protection of GitLab infrastructure.
• Collaborate: Work with other engineering stakeholders on resolving larger architectural bottlenecks and participate by offering a large scale operational point of view. Work in close collaboration with software development teams to shape the future roadmap and establish strong operational readiness across teams. 

What you’ll bring 

• US Citizen or Permanent Resident.
• Have experience in running and operating production workloads.
• Have strong programming skills - preferably with Ruby and/or Go.
• Have a strong background with Infrastructure as a Code technologies, and libraries powering GitLab, such as: Terraform, Ansible. Experience with data templating tools such as Jsonnet would be considered a bonus.
• Are able to reason about large systems - how they work and can be operated on a large scale, edge cases, failure modes, behaviors.
• Enjoy working with peers and collaborating across teams to deliver unique solutions to various technical challenges. 
• Are able to leverage GitLab as your day-to-day go-to tool.
• Have experience regularly interacting with customers, and a focus on resolving their requests with a sense of urgency.

About the team

GitLab’s Dedicated team's in which the SRE Environment Automation sits has the mission to create a fully managed, single-tenant GitLab environment, served through a GitLab Dedicated platform. It is developed to remove any manual interactions with customer tenant installations, and to ensure that the customer tenants are fully focused on unlocking the power of The One DevOps Platform

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of the role 

A Senior Director of Professional Services is a high-level executive role responsible for overseeing the delivery of services to clients and ensuring the satisfaction and success of those clients. This position typically requires a blend of leadership, strategic planning, and client management skills, along with deep industry knowledge. 

What you’ll do

• Lead, mentor, and develop a team of professional services managers, architects, engineers, and other staff.
• Foster a culture of high performance, continuous improvement, and customer-centricity within the team.
• Set clear goals and objectives for the professional services team and ensure alignment with overall company strategy.
• Oversee the delivery of professional services to ensure they meet client expectations and contractual obligations.
• Build and maintain strong relationships with key clients, acting as a senior point of contact for escalations and critical issues.
• Ensure client satisfaction and drive client success, leading to renewals, upsells, and positive referrals.
• Develop and execute the professional services strategy, including service offerings, delivery models, and go-to-market plans.
• Collaborate with sales, product, and customer support teams to align on client needs and ensure cohesive service delivery.
• Identify new service opportunities and drive innovation in service delivery to enhance client value and competitive positioning.
• Manage under the professional services P&L, including budgeting, forecasting, and financial performance tracking.
• Ensure services are delivered efficiently and cost-effectively, optimizing resources and maximizing profitability.
• Develop pricing strategies for services that reflect value delivered and market conditions.
• Establish and enforce best practices, standards, and methodologies for service delivery.
• Continuously assess and improve service delivery processes to increase efficiency, quality, and customer satisfaction.
• Implement metrics and KPIs to measure and improve the effectiveness of the professional services team.
• Work closely with product development teams to ensure services are aligned with product capabilities and roadmap.

What you’ll bring

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field; a Master’s degree or MBA is often preferred.
• 10+ years of experience in professional services, consulting, or a related field, with at least 5 years in a leadership or management role.
• Proven track record of successfully managing large-scale service delivery projects and teams, preferably in a technology or software company.
• Strategic thinking and business acumen, with the ability to develop and execute a services strategy that aligns with company goals.
• Financial acumen, including experience managing budgets, forecasts, and P&L.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and senior executives.Demonstrated progressive experience managing, leading and/or delivering professional services
• Proven experience building and leading a team of 50+ people in fast-paced, growing company
• Demonstrated progressive experience with a subscription-based business model, delivering on-premises and SaaS solutions
• Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers) and delivery partners
• Demonstrated experience building and scaling a professional services business with accountability for financial targets
• Experienced with software development lifecycle (i.e., SDLC), agile, DevOps, software development tools, technologies (e.g., Docker, Kubernetes), and/or cloud platforms (AWS, GCP, Azure)
• Ability to be an evangelist for GitLab customers and serve according to GitLab’s values
• Ability to travel up to 20%
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An Overview of This Role

The Security Team is responsible for the internal security of GitLab, GitLab.com services, and actively contribute to the security of the open source and enterprise editions of the GitLab product.  Security Engineers engage with partner teams across GitLab to solve common goals and encourage good security practices.

Security Operations Engineers are the firefighters of the GitLab Security Team. As a Security Engineer in Operations focusing on security log engineering, your daily duties will include log analysis, log collection and filtering, tooling and automation development, as well as contributing to strategic improvements to the GitLab products and GitLab.com services. Successful Security Engineers thrive in high-stress environments and can think like both an attacker and defender, have the ability to engage with and mentor more junior Security Engineers, and can help come up with proactive and preventative security measures to keep GitLab and its user’s data safe.

What you'll do

• Lead the architectural direction, administration, maintenance, documentation, and oversight of the Security information and event management (SIEM) solution.
• Create and maintain integrations and solutions for the log collection, aggregation, indexing, search, alerting
• Build and maintain Fluentd based log filtering pipelines.
• Manage implementation, enhancement and adoption of the solutions built by the team into operations.
• Utilize log ingestion platform for security analytics and identification of tactics, techniques and patterns of attackers.
• Collect and review security logs from systems including Cloud Providers, GitLab, OS, G-Suite, OKTA, IDS, etc.
• Ensure compliance with internal policies, standards, and regulatory requirements
• Contribute to creation of runbooks and development of automation to support these processes.
• Manage and forecast log ingestion capacity and costs.
• Perform log analysis and review in support of Security Operations.
• Build security tools that enable the GitLab Security Team to operate at speed and scale.

What you'll bring

• At least 5 years of technical experience in information security with a focus on security log analysis, incident response, SOC or security engineering. 
• At least 5 years experience administering Splunk SIEM Technologies; in addition, Devo expertise preferred.
• Experience with log analysis systems.
• Engineer, not an analyst mindset.
• At least 3 years of technical experience knowledge of Linux tools/architecture and logging systems.
• At least 5 years experience with log identification and analysis within Google Cloud Platform (GCP) and/or AWS.
• Experience with one or more programming languages  (Ruby on Rails or Python).
• Experience deploying and maintaining log filtering technologies such as Fluentd.

About the team

Security Operations is a globally distributed team of engineers split across 3 core regions; AMER, APAC and EMEA, and is at the forefront of security events that impact both GitLab.com and GitLab. We are both reactive and proactive, leading security investigations, incident response support and response resolution, through to cyber threat analysis and detection and response engineering. Even though we’re a global team, we work together in a cross-regional manner and have automation and processes to facilitate collaboration when resolving incidents, handovers, and general collaboration for project work as well.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-JM1

What You’ll Do  

• Support day-to-day administration of the company’s equity programs, including processing new equity awards, exercises, cancellations and repurchases.
• Maintain data in Equity Edge Online/E*TRADE online database to ensure accuracy of participant information.
• Respond to employee inquiries regarding equity programs and education while providing excellent service to plan participants at all levels.
• Collaborate with PeopleOperations, Legal and Payroll teams on equity related items as needed.
• Prepare reports for internal partners and respond to ad hoc data requests.
• Assist with development and delivery of employee trainings and communications.
• Will assist in the future with preparation and filing of Section 16 reports (Form 3, 4 and 5) and tracking of executive 10b5-1 plans.
• Lead role in setting up and administering ESPP plans, if applicable, including enrollment, contribution changes and semi-annual purchases.
• Responsible for the tracking and reporting of 83-B information and reporting requirements.
• Owns responsibility for ensuring compliance with US and international tax laws regarding equity incentive.

What You’ll Bring 

• Considered a specialist in the field within the function.
• Demonstrates an ability to coordinate multiple projects simultaneously.
• A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
• Demonstrates further technical development and a track record of project success.
• 3-5 years of relevant equity administration experience on the Equity Edge Online/E*TRADE platform.
• Experience with both Option and RSU programs.
• Familiarity with U.S. federal and state taxation relating to equity compensation.
• Familiarity with International tax law relating to equity programs.
• Strong analytical, communication and organization skills.
• Prior responsibility working with Big 4 CPA firms in connection with audits.
• Sensitivity to employee privacy laws such as GDPR and ability to maintain strict confidentiality.
• Ability to interact with employees at all levels.
• Experience with international stock options and equity grants.
• CEP Level II Completion (or in process of obtaining CEP Level II).
• Experience with Online systems.
• Ability to use GitLab

Overview of the role

At GitLab, we seek to enable a high performance culture while keeping team members’ experience at the forefront of everything we do. As the Senior Total Rewards Program Manager, you will play a pivotal role in aligning Total Rewards strategy with GitLab’s organizational strategy, values and culture. 

What you'll do 

• Lead all aspects of the planning, coordination and execution of new and revised Total Rewards programs
• Orchestrate Total Rewards teams in coordination with stakeholders, partners and with the customer-experience always in mind 
• Support Total Rewards leadership in preparing communication materials, building enablement and change management content, 
• Ensure programs are delivered with compliance, quality and on time with a one People Team mindset and brand
• Anticipate and prepare for unforeseen contingencies to avoid or mitigate program launch issues 

What you’ll bring 

• Demonstrated experience in Program Management with an emphasis in Global Total Rewards, ideally in fast-paced, dynamic environment 
• Experience in executive compensation in a public company
• Experience with Workday and Aon Hewitt/Radford 
•  
• Experience working with People Business Partners and senior leaders in a business facing role to solve compensation challenges
• Experience leading presentations to senior leaders teams and company-wide audiences
• Tested ability to drive programs to completion amidst ambiguity and dynamic environment factors
• A shared interest in our values, and working in accordance with those values
• Ability to use GitLab
• Excellent verbal and written communication skills
• Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

An overview of this role

You will act as a primary point of contact and the face of GitLab for our prospects and customers within the Civilian Public Sector (Transportation, Labor, Education, OPM, Interior, Legislature & EOP/OMB)

What you'll do

1. Strategic Account Executive will report to an Area Sales Manager or Regional Director.
2. Act as a primary point of contact and the face of GitLab for our public sector (SLED) prospects for the north east.
3. Contribute to root cause analysis on wins/losses.
   • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
4. Take ownership of your book of business
   • document the buying criteria
   • document the buying process
   • document next steps and owners
   • ensure pipeline accuracy based on evidence and not hope
5. Contribute to documenting improvements in our sales handbook.
6. Provide account leadership and direction in the pre- and post-sales process
7. Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
8. Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales engineering and support resources
9. Be the voice of the customer by contributing product ideas to our public issue tracker
10. Travel as necessary to accounts in order to develop relationships and close large opportunities
11. Generate qualified leads and develop new customers in conjunction with our strategic channel partners in exceeding quota.
12. Expand knowledge of industry as well as the competitive posture of the company
13. Prepare activity and forecast reports as requested
14. Update and maintain Sales’ database as appropriate
15. Assist sales management in conveying customer needs to product managers, and technical support staff
16. Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
17. Respond to RFP's and follow up with prospects.
18. Develop an account plan to sell to customers based on their business needs.
19. Build and strengthen the business relationship with current accounts and new prospects.
20. Recommend marketing strategies.

What you'll bring

1. A true desire to see customers benefit from the investment they make with you
2. Able to provide high degree of major account management and control
3. Work under minimal supervision on complex projects
4. Proven success with B2B software sales
5. Experience selling national security programs to US government agencies. 
6. Appropriate clearances for selling national security programs to US government agencies. 
7. Interest in GitLab, and open source software
8. Ability to leverage established relationships and proven sales techniques for success
9. Effective communicator (written/verbal), strong interpersonal skills
10. Motivated, driven and results oriented
11. Excellent negotiation, presentation and closing skills
12. Preferred experience with Git, Software Development Tools, Application Lifecycle Management
13. You share our values, and work in accordance with those values.
14. Ability to use GitLab
15. Ability to travel if needed and comply with the company’s travel policy. Federal, LLC team members need to also comply with the applicable vaccination policies.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.