Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

In the role of Senior Solutions Engineer focusing on ITSM, you will help Atlassian disrupt the Service Management market space. Your pre-sales consulting experience plays a crucial role in uncovering customer business needs by assisting them to qualify and adopt Jira Service Management for their service management solution needs. Your discovery-driven consultative approach helps unlock customer challenges and champion new ways of working that guide teams toward adopting improved support practices. This role also demonstrates thought leadership to frame customers' strategic direction, propelling them past their hurdles, unlocking additional value for the enterprise, and focusing on valuable outcomes. Through a partnership with other Atlassian Team members, you will utilize your knowledge and experience in the area of Pre-Sales & IT Service Management to deliver value through prescriptive insights and methodologies. You will help our strongest promoters showcase their success to their peers and serve as the tip of the spear in growing the reach of our technologies for new service management use cases and markets.

If you're a top-performing enterprise Solutions Engineer who is customer-obsessed and understands the role service management plays in making a business successful, this may be your dream job.

Key responsibilities include:

• In collaboration with the Atlassian enterprise sales team, you are responsible for leading customer technical sales engagements. From discovering to assessing client requirements and pain points, your expertise plays a crucial role in mapping client business and technical requirements to Atlassian capabilities.

• Develop, configure and deliver deeply compelling demos and presentations to customers and prospects, clearly communicating the value and differentiation of Atlassian while showing how we unlock latent business value and better ways of working for teams.   

• Contribute to Atlassian's thought leadership, including representing Atlassian at conferences, partner training, and contributing to the Community of knowledge such as white papers, analyst briefings or blog posts.

• Supporting channel partners through various stages of the pre-sales process by providing technical expertise and thought leadership that helps partners effectively reach new customers with Atlassian solutions.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

In the role of Senior Solutions Engineer focusing on ITSM, you will help Atlassian disrupt the Service Management market space. Your pre-sales consulting experience plays a crucial role in uncovering customer business needs by assisting them to qualify and adopt Jira Service Management for their service management solution needs. Your discovery-driven consultative approach helps unlock customer challenges and champion new ways of working that guide teams toward adopting improved support practices. This role also demonstrates thought leadership to frame customers' strategic direction, propelling them past their hurdles, unlocking additional value for the enterprise, and focusing on valuable outcomes. Through a partnership with other Atlassian Team members, you will utilize your knowledge and experience in the area of Pre-Sales & IT Service Management to deliver value through prescriptive insights and methodologies. You will help our strongest promoters showcase their success to their peers and serve as the tip of the spear in growing the reach of our technologies for new service management use cases and markets.

If you're a top-performing enterprise Solutions Engineer who is customer-obsessed and understands the role service management plays in making a business successful, this may be your dream job.

Key responsibilities include:

• In collaboration with the Atlassian enterprise sales team, you are responsible for leading customer technical sales engagements. From discovering to assessing client requirements and pain points, your expertise plays a crucial role in mapping client business and technical requirements to Atlassian capabilities.

• Develop, configure and deliver deeply compelling demos and presentations to customers and prospects, clearly communicating the value and differentiation of Atlassian while showing how we unlock latent business value and better ways of working for teams.   

• Contribute to Atlassian's thought leadership, including representing Atlassian at conferences, partner training, and contributing to the Community of knowledge such as white papers, analyst briefings or blog posts.

• Supporting channel partners through various stages of the pre-sales process by providing technical expertise and thought leadership that helps partners effectively reach new customers with Atlassian solutions.

Over View

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. Interviews are conducted virtually, a part of being a distributed-first company. A part of onboarding activities may be conducted in person at our office.

To help our teams work together effectively, this role requires you to be located in Japan.

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 300,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers' success.

As an SMB Scaled Sales Associate (SSA) at Atlassian, your role encompasses a wide array of tasks. These include customer discovery, opportunity qualification, deal shaping, quoting, terms structuring, preliminary financial analysis, contract management, booking, and more.

Primarily conducted through digital channels like web meetings or emails, your focus is on serving small and medium-sized businesses (SMBs) in Japan. The SMB sector might not have a deep understanding of Atlassian and its products. Therefore, the Scaled Sales Associate (SSA) plays a crucial role in identifying important clients to drive revenue growth and nurturing customer relationships to facilitate business deals. These tasks are conducted in tight collaboration with our team of product experts and marketing professionals.

Responsibilities

What you'll do

• Handling Atlassian’s core cloud products, clearly communicating the company's mission and the value each solution offers to customers.

• Achieve the quarterly set sales target amount.

• Drive the outbound strategy to pinpoint potential future clients and present the value propositions that Atlassian can offer in a customized format aligned with the customer's journey stage. This involves nurturing leads generated by the marketing department's Demand Generation efforts, strengthening customer interest, and converting them into actionable opportunities.

• In the designated territory, engage with numerous customers mainly through web conferences, emails, and other communication channels. Address customer inquiries, gather potential challenges in their business operations, identify areas where Atlassian solutions can be applied, and discover business opportunities.

• Collaborate with the Product Advocate (Pre-Sales Engineer) to address any technical questions or inquiries prior to completing a purchase.

• Using SFDC, efficiently managing meeting logs, adding and advancing opportunities, and managing until closing.

• Collaborating with Product Advocate, develop and deliver door-knocking content for exploring the New Logo.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is revolutionising the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 300,000 customers worldwide, and the Solutions Sales Executive help the largest of those accounts scale their investments in Atlassian.

Our Solutions Sales Executive team is now looking for an experienced solutions sales professional to lead our Jira Service Management sales efforts in Japan. Reporting to the Enterprise Sales Manager - Japan , you will identify and close new business, drive revenue growth for the Jira Service Management solution, and work with other members in the Go-To-Market team to develop a long term relationship with our top enterprise customers in Japan.

In this role, you'll get to:

• Develop and execute a sales strategy to drive revenue growth for Jira Service Management in Japan market.

• Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.

• Work with cross-functional teams, including Account Executive, Marketing, Customer Success, and Product, to ensure customer satisfaction and retention.

• Represent Jira Service Management at industry events and conferences.

• Provide accurate sales forecasts and reports to senior management team located in Japan.

• Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world's largest IT service providers to other sales and service firms of all shapes and sizes.

On your first day, we'll expect you to have:

• At least 10 years of experience in Sales, with a proven track record of achieving and exceeding sales targets in technology vendors

• Experience in the ITSM market and familiarity with any service management solutions is highly preferred.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and colleagues.

• Comfortable of making independent decision driving GTM campaign with other Atlassian team and channel partners in the Japan market.

• Fluency in Japanese and English is required.

If you are passionate about bringing Jira Service Management to the Japanese market, we encourage you to apply for this exciting opportunity.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is revolutionising the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 300,000 customers worldwide, and the Solutions Sales Executive help the largest of those accounts scale their investments in Atlassian.

Our Solutions Sales Executive team is now looking for an experienced solutions sales professional to lead our Jira Service Management sales efforts in Japan. Reporting to the Enterprise Sales Manager - Japan , you will identify and close new business, drive revenue growth for the Jira Service Management solution, and work with other members in the Go-To-Market team to develop a long term relationship with our top enterprise customers in Japan.

In this role, you'll get to:

• Develop and execute a sales strategy to drive revenue growth for Jira Service Management in Japan market.

• Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.

• Work with cross-functional teams, including Account Executive, Marketing, Customer Success, and Product, to ensure customer satisfaction and retention.

• Represent Jira Service Management at industry events and conferences.

• Provide accurate sales forecasts and reports to senior management team located in Japan.

• Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world's largest IT service providers to other sales and service firms of all shapes and sizes.

On your first day, we'll expect you to have:

• At least 10 years of experience in Sales, with a proven track record of achieving and exceeding sales targets in technology vendors

• Experience in the ITSM market and familiarity with any service management solutions is highly preferred.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and colleagues.

• Comfortable of making independent decision driving GTM campaign with other Atlassian team and channel partners in the Japan market.

• Fluency in Japanese and English is required.

If you are passionate about bringing Jira Service Management to the Japanese market, we encourage you to apply for this exciting opportunity.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Description:

We are seeking an experienced and dynamic Manager to lead our Jira Service Management (JSM) sales efforts in Japan. This role will report to the Enterprise Sales Manager of Atlassian Japan and will be responsible for driving revenue growth, building strategic relationships, and leading a team of high-performing solution sales professionals. The ideal candidate will have extensive experience in ITSM sales, a proven track record of exceeding sales targets, and the ability to work effectively in a fast-paced, cross-functional environment.

Key Responsibilities:

• Leadership and Team Management:

  • Lead, mentor, and develop a team of Solution Sales Executives to achieve and exceed sales targets for Jira Service Management in the Japan market.

  • Foster a collaborative and high-performance culture within the team.

• Sales Strategy and Execution:

  • Develop and implement a comprehensive sales strategy to drive revenue growth for Jira Service Management.

  • Define and communicate a clear vision and strategy for the territory, including funnel/account/territory status, resource requirements, challenges, and successes.

• Customer and Partner Engagement:

  • Build and maintain long-term relationships with top enterprise customers across the Japan market.

  • Work closely with local SI partners and other Atlassian teams to respond to RFPs/RFIs and drive co-sell and GTM campaigns.

  • Represent Jira Service Management at industry events and conferences.

• Cross-Functional Collaboration:

  • Collaborate with Account Executives, Marketing, Customer Success, Product, and Partner Management teams to ensure customer satisfaction and retention.

Qualifications:

• At least 10 years of experience in sales (w/ at least 2 years of team leading experience) with a proven track record of achieving and exceeding sales targets in technology vendors.

• Extensive experience in the ITSM market and familiarity with mainstream service management solutions.

• Proven experience working with Japan customers and local SI partners.

• Strong decision-making skills and the ability to drive co-sell and GTM campaigns.

• Native level Japanese and business level English are required.

• Certified in ITIL is a plus but not mandatory.