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Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!

We make change happen. From anywhere.

Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

About the team

You will be joining Adaptavist's research team which is composed of four members globally. This team works as a service within Adaptavist through the UX Research Service Desk. Their mission is to help product teams build the right products and make sure that they are useful and usable. This team also helps Adaptavist become more customer-centric, synthesising customer insights to inform business decisions, product development and ensuring that our product line fits customers' needs.

About the role

The Senior Customer Insights Researcher will be part of a core Research Team that helps the organisation make informed decisions by identifying new market opportunities, evaluating products' market position against their competitors, and finding the most effective methods to market products.

As the Senior Customer Insights Researcher, you will be either primarily responsible for collecting, analysing and presenting quantitative and qualitative research or acting as a consultant to guide the research process, from planning to delivering insights. You will also participate in identifying new market opportunities, to diversify Adaptavist's product portfolio and customer base segmentation to aid messaging and pricing strategies.

What you'll be doing

- Meet with product teams and gather requirements, what research they think needs to be done vs what is actually needed

- Define business problems

- Plan research activities in agreement with product teams

- Carry out research activities such as assessing market potential and messaging effectiveness, customer segmentation, pricing studies, or demand experiments

- Use a variety of research methods such as surveys, user interviews or focus groups, among others

- Analyse qual & quant data

- Recruit participants for research activities

- Conducting workshops with stakeholders

- Present findings to stakeholders

- Promote research maturity through individual and collective engagements

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!

We make change happen. From anywhere.

Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Some of our benefits in Spain  include; 

Flexible working hours

Remote work

Unlimited holiday

Private Health Insurance with DKV

Online streaming 

Udemy training

Discretionary bonus

Ticket restaurant flexible retribution choice

Transport flexible retribution choice

Nursery flexible retribution choice

About the role

Join our dynamic team as a Technical Consultant and become an essential catalyst in transforming our clients' operations! You will leverage the powerful Atlassian product suite, including Jira, Confluence, and Bitbucket, along with productivity tools like Slack, to deliver exceptional value to businesses and organizations.

In this exciting role, you'll be at the forefront of innovation, helping clients seamlessly integrate systems, automate processes, and achieve peak operational efficiency. Your expertise will shine as you provide strategic guidance, design innovative solutions, and guide hands-on implementations, from product setup and migrations to upgrades and performance tuning.

As a Technical Atlassian Consultant, you'll also engage in pre-sales activities, crafting and presenting compelling solutions, delivering accurate estimates, and creating comprehensive proposals tailored to client needs. Your commitment to continuous learning will ensure you stay ahead of the curve with the latest advancements in the Atlassian suite and related technologies, allowing you to offer cutting-edge solutions.

Embark on a journey where your contributions drive impactful outcomes and your skills empower businesses to thrive!

The role will require 2 days a month in the Madrid office, the rest of the days are remote.