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deep insights into the Atlassian community

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for an outstanding Employee Relations Partner with a passion for delivering solutions for employees and leaders, while contributing to our team culture. You'll be joining the People Team at a very exciting time as we continue to grow and scale our business.

This ER Partner will be responsible for providing employee relations support for North America, including resolving employee concerns and supporting people leaders in navigating complex employee issues. This is a great opportunity to work on novel issues in an exciting environment.

You should thrive in a fast-paced environment and be comfortable with change and the ambiguity that sometimes comes with it. You are enthusiastic, flexible in your approach and open to learning. You have strong coaching muscles, while leading with empathy and balance.

What you'll do

• Advise and coach managers on navigating complex employment issues.

• Work with managers to address and manage complicated performance management scenarios

• Lead workplace investigations into high-risk concerns and employee grievances. Partner with managers to resolve issues.

• Contribute to global Employee Relations projects.

• You will work with managers and employees across Atlassian's businesses in North America, with a primary focus on our Engineering and G&A business in the United States.

• In order to support the business you will work US business hours. 

We're hiring the Head of Technical Program Manager for Engineering Excellence.

The Engineering Excellence team is building and delivering platforms, tools, and services for Atlassian's engineers to build Atlassian products.

As Head of TPM, you will bring executive leadership necessary to transform and drive the Engineering Excellence strategy.

In this role, you will demonstrate innovative thinking, collaborative problem-solving skills, as well as a passion for working in a highly cross-functional environment. This is a unique opportunity to influence important technical decisions across the company. You will be working with world-class engineering teams and experts to build solutions while breaking down technical barriers and strengthening existing systems.

You will be leading and growing a team of TPMs.

As a member of the TPM team, you will also shape the TPM craft, which is still in a formation stage. We envision TPMs to have strong technical depth, ability to shape product strategy and drive its execution in close collaboration with stakeholders across numerous crafts and product areas.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Analyze the current state of engineering tools and processes, business objectives, customer needs, adoption inhibitors, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for Engineering Excellence.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. This will require scoping and execution of numerous programs, and assign the appropriate leaders for each of them.

• Drive adoption/usage of your solutions and tools across Atlassian products and external partners and customers.

• While this list highlights the most common responsibilities, I want to emphasize the importance of the sense of ownership that you will have for your platform and products, programs, customer scenarios. This means that you will need to proactively identify any inhibitors, issues or opportunities, and proactively address them yourself or find the right owners to do so. The bottom line is that you are a true owner of your area and the buck stops with you.

• Hire and enable professional and career growth of your team members.

• As a senior member of the Engineering community, you may be driving some of the most complex, cross-divisional projects/initiatives. This could include managing complex dependencies and projects with a broad scope across the company

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Overview

Do you love security architecture and uplifting security maturity of products , platforms and infrastructure? Are you excited at the prospect of enabling thousands of Atlassian product and platform developers to improve the security of their applications and infrastructure and ultimately improve the security of millions of users that use Atlassian products? If you are passionate about improving security, trust & safety, and combating abuse, this role presents a unique opportunity to make a meaningful impact!

You will be expected to:

• Collaborate with cross functional teams to architect various security controls and translate them for engineering implementation.

• Collaborate with technical leadership in Product organisations and provide technical leadership to identify and adopt anti-abuse measures, maintain compliance and adhere to different regulatory requirements.

• Own security architecture and provide technical guidance to multiple teams.

• Evangelise security best practices and measure adoption of security capabilities by engineering teams through security metrics

• Become subject matter expert in your domain (anti-abuse) and amplify your knowledge across the company

• Promote automation and drive our security teams to equip the engineering partner teams with the latest tools, techniques and methodologies to build secure products by default.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a Senior Data Engineer to join our Go-To Market Data Engineering (GTM-DE) team which is responsible for building our data lake, maintaining our big data pipelines / services and facilitating the movement of billions of messages each day. We work directly with business teams and plenty of platform and engineering teams to ensure growth and retention strategies at Atlassian. We do this by providing metrics and other data elements which are reliable and trustworthy, as well as services and data products to help teams better self serve and improve their time to reliable insights. We are looking for an open-minded, structured thinker who is passionate about building services that scale. You will be reporting into the Senior Data Engineering Manager.

What you'll do

As a senior data engineer in the GTM-DE team, you will have the opportunity to apply your strong technical experience building highly reliable data products. You enjoy working in an agile environment. You are able to take vague requirements and transform them into solid solutions. You are motivated by solving challenging problems, where creativity is as crucial as your ability to write code and test cases.

On a typical day you will help our partner teams ingest data faster into our data lake, you’ll find ways to make our data products more efficient, or come up with ideas to help build self-serve data engineering within the company. Then you will move on to building micro-services, architecting, designing, and promoting self serve capabilities at scale to help Atlassian grow.

Working at Atlassian

Atlassians can choose where they work—whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually as part of being a distributed-first company.

About ITSM Team

IT Service Management (ITSM) is one of the fastest growing products of Atlassian. Through this solution, we are helping technical and non-technical teams centralize and streamline service requests, respond to incidents, collect and maintain knowledge, manage assets and configuration items, and more. Specifically, this ITSM team uses cutting-edge AI and machine learning algorithms to automate IT operational tasks, troubleshoot problems, and reduce mental overload for oncall engineers and alike. By weaving Generative AI into our product, we revolutionize AIOps by moving from a traditional reactive troubleshooting-based system to a proactive problem-solving approach. Our AI models are designed to evolve through continuous learning, which makes them more robust, accurate, and resilient.

What you will do

As a Sr. Engineering Manager on the ITSM team, you will be able to work on ML algorithms and build data pipelines that power them. Your work will help modernize IT Operations by reducing MTTR (mean time to resolve) and MTTI ( Mean time to identify). You will use your software development expertise to solve difficult problems, tackling complex infrastructure and architecture challenges.

You can lead engineers in driving involved projects from technical design to launch. You will also collaborate with other teams and internal customers to set expectations, gather input, and communicate results.

In this role, you'll get the chance to:

• Shape the future of AIOps: Be at the forefront of innovation, shaping the next generation of AI-powered operations tools that predict, prevent, and resolve IT issues before they impact our customers

• Learn ML on the job: Hone your skills in both supervised and unsupervised learning along with Data Science and MLOps engineers. Delve into the world of generative models, exploring their potential to detect anomalies, automate responses, and personalize remediation plans

• Be responsible for high-quality, predictable software delivery. You will be collaborating with diverse minds: A brilliant team of BE engineers, data scientists, and MLOps engineers, cross-pollinating ideas and learning from each other's expertise

• Make a tangible impact: Your work will directly influence the reliability and performance of Atlassian's critical software, driving customer satisfaction and propelling our business forward.

• Routinely tackle complex architectural challenges, spar with other principal engineers to build ML pipelines and models that scale for thousands of customers

• Further hone leadership skills: You'll be able to mentor engineers, guide projects, and partner across engineering teams to take on company-wide initiatives spanning multiple projects. This is a highly high-visibility role and you will be presenting to senior leadership routinely, You will work on multi year strategy, and evolve a roadmap

• You will also identify blockers, goals, success metrics ensuring awareness, and OKR/roadmap awareness. All leading to a predictable delivery pipeline

• Manage a growing team of Tech Leads and Software Engineers

 Our tech stack is primarily Python/Java/Kotlin, built on AWS.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To help our teams work together effectively, this role is fully remote, but requires you to be located in India.

We're looking for a Senior Full Stack Software Engineer to join our team, passionately focused on delivering creative improvements for our engineering teams.

Your future team

To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers.

As part of a unified R&D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite – including Jira, Confluence, Trello, and Bitbucket.

We're looking for people who want to write the future and who believe that we can accomplish so much more together.

In this role, you will:

• Guide the technical direction and implementation of large-scale product features

• Evaluate trade-offs between correctness, robustness, performance and customer impact to ensure we build the right solution

• Collaborate with product, design and engineering to influence product strategy and direction

• Ship well-tested, secure, reliable, and maintainable code while keeping our customers best interests in mind

• React to how our product is used in the wild, and help to fix bugs and production issues as they occur

• Contribute to code reviews, documentation, and complex bug fixes with security, performance and reliability in mind

• Mentor and level up the skills of your teammates by sharing your expertise

About Atlassian

Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence and Bitbucket, that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.

Atlassian helps teams everywhere change the world. Our products are revolutionising the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.

About Central AI Org

Our organisation is designed to accelerate AI innovation across all our products and platform, provide cohesive AI experiences and setup up an Atlassian AI infrastructure for the future. Our purpose is to:

1. Build horizontal AI capabilities and infrastructure which provides leverage across products

2. Build a centralised Search, Q&A and Conversational AI across all Atlassian products.

3. Explore integration of Atlassian products with AI products outside Atlassian.

About AI & ML Platform Team

Our team is building the foundations to democratise Machine Learning for Atlassian’s teams, customers and ecosystem. Our goal is to create tools that are user-friendly and reliable, ensuring that Atlassian teams can easily embrace and utilize them. These tools will facilitate the development, deployment, measurement, and operation of AI & ML experiences. They will seamlessly integrate with the Atlassian Data Platform, enabling teams to efficiently and rapidly incorporate AI & ML capabilities into their workflows. The focus is on providing a smooth and hassle-free experience for Atlassian users, allowing them to leverage the power of AI & ML without any complications.

Job description

As a Senior Engineer on the AI & ML Platform team, you will build and maintain the core infrastructure to allow software engineers, ML engineers & data scientists to develop, train, evaluate, deploy, and operate Machine Learning models and pipelines. Along with that, you will build systems for product teams like Jira & Confluence to provide access to curated LLMs. You will use your software development expertise to solve difficult problems, tackling infrastructure and architecture challenges.

You will have the opportunity to lead engineers to drive involved projects from technical design to launch. You will also collaborate with other teams and internal customers to set expectations, gather input and communicate results.

In this role, you'll get the chance to:

• Regularly tackle complex problems in the team, from technical design to launch.

• Routinely tackle complex architecture challenges and defines coding standards & patterns for the team.

• Lead the team through times of ambiguity, help them adapt and and deliver positive impact.

• Mentor junior members on the team.

Our tech stack is primarily Java/Kotlin built on AWS.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role will ideally see you located near to our office in Bengaluru,

Atlassian’s Early Career program is an important part of building our TEAM! As we continue to evolve our EC strategy, we seek a Senior Manager with depth of experience in Early Career and University recruiting to join our EC TA team based in India. We’re seeking a dynamic people leader to lead a talented team of distributed individual contributors responsible for hiring EC roles across multiple business teams. While we have existing relationships with our business leaders, there is much to be built. You will be responsible for implementing scalable, innovative recruiting strategies aimed at attracting top talent. You should have a knack for telling a story with data, consider yourself a default collaborator, and have experience encouraging the craft of recruitment. You should also be excited about building something new and instilling a healthy and collaborative team culture.

You will be accountable for building and optimising an EC Team, creating innovative recruiting strategies for your region and working with business teams globally. Leveraging data and relationships, you'll drive improvements to ensure a top-notch candidate experience and refine our attraction & selection processes and tooling.

On Day one you will

• Lead a team of early career recruiting professionals coaching them to build their careers. As a strong leader, you're an effective listener and facilitator using your experience and situational awareness to help your team continue their development path

• Bring a focus on data. You're excited by the role data can play in improving recruiting outcomes, individual performance, and processes. Your experience will help you and your team craft the best approach to working with our partners and building our candidate pipelines.

• Set clear goals. You're comfortable with being assessed on the efficiency of your team and drive collective accountability for the team's success as well as the way they achieve it

• Partner closely with key leaders. You'll be naturally curious and inquisitive, seeking to understand the what and the why and not afraid to ask if what we do today is the right way to approach tomorrow

• Care. You'll share our values and exhibit them in your actions and communication with colleagues and candidates. You'll want everyone you interact with to leave with an enhanced opinion of Atlassian and the recruiting function

• Oversee programmatic workforce planning, hiring processes, timelines, and metrics. Ensure we are on track to meet hiring targets while maintaining a high caliber of candidates and consistent, diverse pipeline.

• Identify and foster relationships with established and potential university and UR hiring partners. Collaborate with internal stakeholders to align university relations strategy, program and organizational goals.

• Develop and facilitate recruitment initiatives designed to increase candidate attraction, collaborating with Talent Brand.

• Regularly communicate University Recruiting metrics, KPIs and insights with key stakeholders, including members of the Executive Leadership Team. This includes evaluating performance and impact of university partnerships against predefined metrics and objectives.

Working at Atlassian India

Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, and Bitbucket, that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle. We call this TEAM anywhere.

Your future team: Search Platform

The Search Platform team is responsible for powering all of Rovo Search as well as search across all Atlassian products. Our mission is to make all our customers' data across Atlassian and third-party applications searchable securely and reliably through an insanely fast, globally scalable, enterprise grade search infrastructure.

In addition to unlocking enterprise knowledge through natural language search, much of Rovo AI also relies on search as a core capability for secure, flexible and quick access to relevant information which is instantly kept up-to-date. As the world of AI continues to move incredibly fast, so do we with our ‘ShipIt’ philosophy.

Your role

As a Senior Principal Software Engineer in the Search Platform team, you will help envision, build and evolve a cutting-edge platform for storing, indexing and searching massive volumes of unstructured data . You will use your deep expertise in search technologies and systems to solve some of our most complex problems including infrastructure, data and architectural challenges.

As a senior technical leader, you will be expected to lead other engineers to define our strategic technical direction, and to execute involved projects from design to launch. You will widely collaborate with other teams and leaders globally to influence, set expectations, gather inputs and communicate results. Your role is pivotal in identifying and driving step-change initiatives, ensuring Search and AI's transformative potential is realized across our offerings for all our customers.

Responsibilities:

• Collaborate with partner teams and internal customers to help define technical direction and OKRs for the Search Platform team.

• Collaborate with cross-functional teams to ensure seamless integration and deliver a world-class end-to-end search experience.

• Own key OKRs and end-to-end outcomes of critical projects in a microservices environment

• Champion best practices and innovative techniques for scalability, reliability, and performance optimizations.

• Own engineering and operational excellence for the health of our systems and processes. Proactively drive opportunities for continuous improvements and own key operational metrics.

• Continually drive developer productivity initiatives to ensure that we unleash the potential of our own team.

• Help hire and mentor engineers to build an open, innovative and operationally responsible culture.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Do you love product security and uplifting programs and capabilities? Are you excited at the prospect of enabling thousands of Atlassian product and platform developers to improve the security of their applications and infrastructure and ultimately improve the security of millions of users that use Atlassian products? We're looking for a Senior Security Engineer to join our team who thrives on working with development teams to secure their products across the software development lifecycle.

As a senior engineer you will be building automated tools, review platform and service designs and architecture and finding ways to empower engineering teams to build secure software by default. You will be involved in partnering with our security teams and leadership groups across Atlassian's vast footprint to uplift our security programs.

On your first day, we'll expect you to have:

• Demonstrated expertise and experience working in security-focused roles

• In-depth experience with application security, especially web application

• Significant experience in cloud security architecture and infrastructure

• Experience coding in Java, Python, or Go, and driving security-related engineering.

• Experience leading large-scale projects from start to finish and mentoring other security engineers

• Adept experience providing SME knowledge and guidance to stakeholders and engineering functions

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About the role

Do you love product security and uplifting programs and capabilities? Are you excited at the prospect of enabling thousands of Atlassian product and platform developers to improve the security of their applications and infrastructure and ultimately improve the security of millions of users that use Atlassian products? We're looking for a Senior Security Engineer to join our team who thrives on working with development teams to secure their products across the software development lifecycle.

As a senior engineer you will be building automated tools, review platform and service designs and architecture and finding ways to empower engineering teams to build secure software by default. You will be involved in partnering with our security teams and leadership groups across Atlassian's vast footprint to uplift our security programs.

On your first day, we'll expect you to have:

• Demonstrated expertise and experience working in security-focused roles

• In-depth experience with application security, especially web application

• Significant experience in cloud security architecture and infrastructure

• Experience coding in Java, Python, or Go, and driving security-related engineering.

• Experience leading large-scale projects from start to finish and mentoring other security engineers

• Adept experience providing SME knowledge and guidance to stakeholders and engineering functions

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

As part of the Product Security teams in India, you will play a key role in driving and managing the security of Atlassian's products in the APAC and EU region. Your responsibilities include overseeing teams dedicated to driving our engineering teams to enhance their security practices for our customers. This key position involves collaborating with cross-functional teams, setting security standards, and implementing robust security measures to safeguard our products and customer data. The successful candidate will have a deep understanding of cybersecurity, strong leadership skills, and a proven track record of managing security teams.

• Product Security Leadership: Collaborate to execute and drive aspects of the Product Security Strategy, ensuring alignment with global objectives and smooth integration into the product development lifecycle.

• Team Management: Lead and mentor a regional team of technical professionals, fostering a culture of security and collaboration.

• Security Oversight: Implement and enforce security standards, policies, and procedures for product development, collaborating on risk assessments and mitigation strategies.

• Collaboration and Communication: Foster a security-focused culture within the product development process, communicating updates, risks, and strategies to executive leadership and stakeholders.

• Leadership Development: Mentor and develop security practitioners, contributing to large-scale security projects and ensuring successful implementation.

• Developer Enablement: Enable thousands of Atlassian product and platform developers to enhance the security of their applications and infrastructure, ultimately improving the security of millions of users using Atlassian products.

Atlassian helps teams everywhere change the world. Our products are revolutionizing the software industry and helping teams collaborate and craft the magic that delivers their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to advance humanity.

We are looking for an experienced Site Reliability Engineer who is passionate about building scalable and reliable cloud services to join our Customer Support Technology team. You will be joining a high-impact team tasked with building services that manage and scale our support platform infrastructure.

An ideal candidate is someone passionate about building reliable services, enjoys systems engineering, keeps on top of industry trends (particularly those related to reliability & scale) and loves bringing their knowledge to the team. We'd love it if you brought a deep understanding of modern cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to not f*** the customer. We're looking for an engineer who can analyse and help improve our services and processes to get us to an even higher level of availability, scalability, and reliability.

• About 8 years of strong experience operating critical customer-facing cloud products

• Hands-on experience with public cloud offerings (AWS components like EC2, CloudFormation, RDS, S3, DynamoDB, SQS, Kinesis - or equivalents, e.g. in GCP / Azure)

• Strong knowledge of industry best practices for SRE

• Obsessed about availability, reliability and metrics

• Experience building web-services and clients using REST/GraphQL

• Experience using container systems like Docker and/or Platform as a Service.

• Strong organisational and interpersonal skills, with experience developing and instilling a culture of operational maturity.

We are seeking a talented Senior Engineer to lead an empowered team who moves fast and is building high quality enterprise-grade and intelligent internal applications. People Tools are used wall-to-wall by the TEAM at Atlassian, enhancing every step in our employee journey. You'll be a hands-on technical leader and people manager and will play a pivotal role in driving the technical vision, strategy, delivery and engineering plus operational excellence of People Tools.

• 8+ years of experience with building large-scale and modern web software mixed IaaS, PaaS and SasS environment

• 5+ years of driving company-wide engineering programs at similar sized SaaS companies

• 5+ years of experience in large development teams

• Driving clarity from single-line requirements and providing direction in ambiguous environments

• Ability to drive excellence, pushing innovation, quality, and operational excellence

• A track record of strong execution and delivering results

• Strong communication skills (technical, non-technical audiences and senior leadership)

It would be great if you have

• Experience with HR and Recruiting business concepts and processes, and responsible AI

• Experience in defining a strategic roadmap for products and platforms

• Experience with distributed development teams across multiple geographies

• Continuous delivery with a strong bias for action

Cloud Migrations Managers team partners with our customers to help them achieve their goals with our products through the transition from on-premise to cloud. Identifying and mitigating risk when customers encounter obstacles on their journey, evangelizing standard methodologies, and delivering insights to the business are at the heart of what we do.
CMMs offer strategic end-to-end project management guidance to our customers, partner closely with solution partners, and work cross-functionally with internal stakeholders to achieve a single objective- help out customers land in cloud successfully. This role reports into a regional Group Manager, for EMEA.

As a Team Manager, you'll be responsible for supervising and supporting:

• The operational management of the Cloud Migrations Management team including reporting on team health and coaching on adherence to metrics and goals

• Support and management of any needed customer critical issues to quickly resolve customer issues and blockers;

• Ongoing partnership with cross-functional teams in Product, Sales, Channel, Technical Support, Marketing, and Customer Success.

• Communicate customer trends and feedback to our teams to improve the product, or highlight gaps in documentation, positive/negative impacts of concurrent initiatives, and more;

• OKR and metrics management for the Migrations impact within the migration strategy, including 1) Ensuring the high completion rate of migrations, 2) Increased referrals for migrations by customers, 3) Operational efficiencies like the reduction of time spent during migration when engaged by Migrations;

• Staff allocation planning, headcount and performance management

• Cloud Migrations Manager performance assessments and development

• Brainstorm and develop strategic recommendations for how to improve the migration experience for our customers; and own 3-6 month strategy for large scale company initiatives

• Envision and run experiments to test and learn new strategies for improving the customer migration experience and growing the impact of our program.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About JSM

Jira Service Management (JSM) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and rapidly deliver fantastic service experiences to employees and customers. JSM empowers every team, from IT to HR to Legal, to quickly set up a service desk, continuously adapt to scale needs and deliver outstanding service experiences without the complexity of traditional ITSM solutions. By connecting Dev and Ops, JSM accelerates critical development work, eliminates toil, and tracks changes with ease, with a complete audit trail for every change. In short, it enables high-velocity ITSM.

About the team

Agent AI focuses on improving productivity of agents using AI who are working on resolving requests of help-seekers. There are multiple stages in lifecycle of agents - starting from identifying correct category of ticket to closure of tickets, automating all these stages with intervention of AI to assist agents in every possible way. We have our built-in AI engine that combines model based on NLP as well as generative AI to come up with innovative solutions to support agents in quicker resolution of requests.

What you'll do

• 5+ years of related industry experience in the ML domain

• Expertise in Python or Java with and the ability to write performant production-quality code, familiarity with SQL, knowledge of Spark and cloud data environments (e.g. AWS, Databricks)

• Experience building and scaling machine learning models in business applications using large amounts of data

• Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story

• Focus on business practicality and the 80/20 rule; very high bar for output quality, but recognize the business benefit of "having something now" vs "perfection sometime in the future"

• Agile development mindset, appreciating the benefit of constant iteration and improvement