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deep insights into the Atlassian community

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Senior Product Support Engineer, BugSnag

• This position involves helping our highly technical customers use BugSnag and integrate our open source notifier libraries into their applications.
• You will get to develop in house tooling to support the team.
• You will get to take on new challenges and learn new technologies and skills.
• You will have the opportunity to be part of a team of like-minded individuals, working with and learning a wide range of languages and frameworks.
• You may get the opportunity to work on bug fixes, or develop product enhancements in conjunction with our Platform and Backend Engineering teams.
• You may get the opportunity to mentor and guide more junior team members in their day to day activities and career development.
• You may have the opportunity to progress within the product Support Team or move directly into other areas of the business, Engineering, Product, Customer Success, Sales, over time.

Product intro

BugSnag is the trusted software stability "command center" for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Docker, EA and Microsoft. We process over 1 billion crash reports daily from 85,000 applications, and empower our customers to make data-driven decisions on when to focus on building new features, or when to fix bugs.  

Go to our product page if you want to know more about BugSnag.

You can even have a free trial to check it out 😊

 Product Support intro 

Support services at SmartBear include self-help content (user guides, videos, tutorials, FAQ’s) and live agent support (via phone, email, screen share and chat). SmartBear offers business hours support as well as 24x7 support to its customers around the world. We have support centers around the globe to provide follow the sun support. BugSnag offers 16x5 email support for all customers, along with dedicated slack channel and screen share options for Enterprise and Gold support level customers

 About the role

As a Senior Product Support Engineer you will:

You will be reporting directly to the Product Support manager and be responsible for providing in-depth technical support to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of our systems and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.

• Troubleshoot, perform in-depth investigations and solve technical support issues with external customers (via email, GitHub, screenshare, live chat etc)
• Collaborate with and be a point of contact for fellow support colleagues and other internal organisations (e.g. development) to identify and propose solutions, achieving superior customer service
• Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams 
• Obtain the necessary knowledge and skills to become a SME in our product, systems and supported languages and frameworks
• Develop tools and enhance documentation to improve our support processes
• Look for ways to improve productivity of issue resolution and better ways to help our customers

This is a fantastic opportunity, to experience and work extremely closely with multiple highly trained and distinct teams to understand exactly which areas of the software lifecycle you are passionate about.

We are looking for you if you have :

• A personable, empathetic and professional manner when dealing with customers
• Proficiency when reading, writing and speaking English
• A systematic approach to problem solving and an eagerness to learn new skills and embrace new concepts and technologies
• Experience as a mid-level software engineer or equivalent, working with multiple programming languages
• Commercial experience of developing in at least 2 of the following categories of development languages: 
  • Mobile: e.g. Android / Obj-C / Swift / React Native / Unity 
  • JavaScript: e.g. Javascript / React / Angular / Vue / Node.js 
  • Scripting: e.g. Python / Ruby / PHP 
  • Server: e.g. Java / Go / .NET 

 Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-PD1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

DevOps Engineer

Team intro

As a DevOps Engineer, you will be joining a team comprised of engineers in Poland, Ireland, and the United States. We're a highly collaborative team with engineers at various skill levels to help everyone improve and grow. If you are the kind of individual who wants to deepen their technical knowledge while enjoying a good laugh & working with AWS and/or Azure, then this is the team for you.

About the role

As a DevOps Engineer you will:

• Work with Development, Product and Support teams to build high scalability and availability
• Collaborate with other operation teams in Ireland, Poland, and the United
• Configure Jenkins and GitHub Actions to develop build and deployment automations for various web applications across their life cycle management.
• Automate and implement scalable, highly available application deployments in greenfield environments and improve efficiency of Cloud
• Implement automation tools and scripts as necessary to evolve systems and processes that assist various development
• Document implemented systems and processes across internal and external

We are looking for you if you have:

• 3-5 years of experience in a DevOps, System Admin, Operations, or similar
• Experience working with Cloud Infrastructure, notably
• Experience with CloudFormation, Terraform, or Ansible
• Experience with CI/CD tools such as GitHub Actions or Jenkins

• Experience with Kubernetes & Helm
• Experience with Bash and Python
• Must have a good understanding of git, GitHub, and source code management
• Experience with Rancher, SonarQube, or Nexus a plus
• Experience with Azure a plus

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Senior Product Support Engineer, BugSnag

• This position involves helping our highly technical customers use BugSnag and integrate our open source notifier libraries into their applications.
• You will get to develop in house tooling to support the team.
• You will get to take on new challenges and learn new technologies and skills.
• You will have the opportunity to be part of a team of like-minded individuals, working with and learning a wide range of languages and frameworks.
• You may get the opportunity to work on bug fixes, or develop product enhancements in conjunction with our Platform and Backend Engineering teams.
• You may get the opportunity to mentor and guide more junior team members in their day to day activities and career development.
• You may have the opportunity to progress within the product Support Team or move directly into other areas of the business, Engineering, Product, Customer Success, Sales, over time.

Product intro:
BugSnag is the trusted software stability "command center" for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Docker, EA and Microsoft. We process over 1 billion crash reports daily from 85,000 applications, and empower our customers to make data-driven decisions on when to focus on building new features, or when to fix bugs.  

Go to our product page if you want to know more about BugSnag.

You can even have a free trial to check it out 😊

Product Support intro:
Support services at SmartBear include self-help content (user guides, videos, tutorials, FAQ’s) and live agent support (via phone, email, screen share and chat). SmartBear offers business hours support as well as 24x7 support to its customers around the world. We have support centers around the globe to provide follow the sun support. BugSnag offers 16x5 email support for all customers, along with dedicated slack channel and screen share options for Enterprise and Gold support level customers

About the role:
As a Senior Product Support Engineer you will be reporting directly to the Product Support manager and be responsible for providing in-depth technical support to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of our systems and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.

• Troubleshoot, perform in-depth investigations and solve technical support issues with external customers (via email, GitHub, screenshare, live chat etc)
• Collaborate with and be a point of contact for fellow support colleagues and other internal organisations (e.g. development) to identify and propose solutions, achieving superior customer service
• Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams 
• Obtain the necessary knowledge and skills to become a SME in our product, systems and supported languages and frameworks
• Develop tools and enhance documentation to improve our support processes
• Look for ways to improve productivity of issue resolution and better ways to help our customers
• Be required to work out of hours on call weekend work on a rotating basis.

This is a fantastic opportunity, to experience and work extremely closely with multiple highly trained and distinct teams to understand exactly which areas of the software lifecycle you are passionate about.

We are looking for you if you have :

• A personable, empathetic and professional manner when dealing with customers
• Proficiency when reading, writing and speaking English
• A systematic approach to problem solving and an eagerness to learn new skills and embrace new concepts and technologies
• Experience as a mid-level software engineer or equivalent, working with multiple programming languages
• Commercial experience of developing in at least 2 of the following categories of development languages: 
  • Mobile: e.g. Android / Obj-C / Swift / React Native / Unity 
  • JavaScript: e.g. Javascript / React / Angular / Vue / Node.js 
  • Scripting: e.g. Python / Ruby / PHP 
  • Server: e.g. Java / Go / .NET 

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-RS1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Product Support Engineer, BugSnag

• This position involves helping our highly technical customers use BugSnag and integrate our open source notifier libraries into their applications.
• You will get to take on new challenges and learn new technologies and skills.
• You will have the opportunity to be part of a team of like-minded individuals, working with and learning a wide range of languages and frameworks.

Product intro

BugSnag is the trusted software stability "command center" for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Docker, EA and Microsoft. We process over 1 billion crash reports daily from 85,000 applications, and empower our customers to make data-driven decisions on when to focus on building new features, or when to fix bugs.  

Go to our product page if you want to know more about BugSnag.

You can even have a free trial to check it out 😊

Product Support intro 

Support services at SmartBear include self-help content (user guides, videos, tutorials, FAQ’s) and live agent support (via phone, email, screen share and chat). SmartBear offers business hours support as well as 24x7 support to its customers around the world. We have support centers around the globe to provide follow the sun support. 

About the role

As a Product Support Engineer you will:

You will be reporting directly to the Product Support manager and be responsible for providing in-depth technical support to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of our systems and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.

• Troubleshoot, perform in-depth investigations and solve technical support issues with external customers (via email, GitHub, screenshare, live chat etc)
• Collaborate with fellow support colleagues and other internal organisations (e.g. development) to identify and propose solutions, achieving superior customer service
• Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams 
• Obtain the necessary knowledge and skills to become progressively proficient with our product, systems and supported languages and frameworks
• Develop tools and enhance documentation to improve our support processes
• Look for ways to improve productivity of issue resolution and better ways to help our customers
• Be required to work out of hours on call weekend work on a rotating basis.

We are looking for you if you have :

• A personable, empathetic and professional manner when dealing with customers
• Proficiency when reading, writing and speaking English
• A systematic approach to problem solving and an eagerness to learn new skills and embrace new concepts and technologies
• Experience of developing in one or more of the following categories of development languages: 
  • Mobile: e.g. Android / Obj-C / Swift / React Native / Unity 
  • JavaScript: e.g. Javascript / React / Angular / Vue / Node.js 
  • Scripting: e.g. Python / Ruby / PHP 
  • Server: e.g. Java / Go / .NET 

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Senior Product Support Engineer, BugSnag

• This position involves helping our highly technical customers use BugSnag and integrate our open source notifier libraries into their applications.
• You will get to develop in house tooling to support the team.
• You will get to take on new challenges and learn new technologies and skills.
• You will have the opportunity to be part of a team of like-minded individuals, working with and learning a wide range of languages and frameworks.
• You may get the opportunity to work on bug fixes, or develop product enhancements in conjunction with our Platform and Backend Engineering teams.
• You may get the opportunity to mentor and guide more junior team members in their day to day activities and career development.
• You may have the opportunity to progress within the product Support Team or move directly into other areas of the business, Engineering, Product, Customer Success, Sales, over time.

Product intro

BugSnag is the trusted software stability "command center" for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Docker, EA and Microsoft. We process over 1 billion crash reports daily from 85,000 applications, and empower our customers to make data-driven decisions on when to focus on building new features, or when to fix bugs.  

Go to our product page if you want to know more about BugSnag.

You can even have a free trial to check it out 😊

Product Support intro 

Support services at SmartBear include self-help content (user guides, videos, tutorials, FAQ’s) and live agent support (via phone, email, screen share and chat). SmartBear offers business hours support as well as 24x7 support to its customers around the world. We have support centers around the globe to provide follow the sun support. BugSnag offers 16x5 email support for all customers, along with dedicated slack channel and screen share options for Enterprise and Gold support level customers

About the role

As a Senior Product Support Engineer you will:

You will be reporting directly to the Product Support manager and be responsible for providing in-depth technical support to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of our systems and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.

• Troubleshoot, perform in-depth investigations and solve technical support issues with external customers (via email, GitHub, screenshare, live chat etc)
• Collaborate with and be a point of contact for fellow support colleagues and other internal organisations (e.g. development) to identify and propose solutions, achieving superior customer service
• Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams 
• Obtain the necessary knowledge and skills to become a SME in our product, systems and supported languages and frameworks
• Develop tools and enhance documentation to improve our support processes
• Look for ways to improve productivity of issue resolution and better ways to help our customers
• Be required to work out of hours on call weekend work on a rotating basis.

This is a fantastic opportunity, to experience and work extremely closely with multiple highly trained and distinct teams to understand exactly which areas of the software lifecycle you are passionate about.

We are looking for you if you have :

• A personable, empathetic and professional manner when dealing with customers
• Proficiency when reading, writing and speaking English
• A systematic approach to problem solving and an eagerness to learn new skills and embrace new concepts and technologies
• Experience as a mid-level software engineer or equivalent, working with multiple programming languages
• Commercial experience of developing in at least 2 of the following categories of development languages: 
  • Mobile: e.g. Android / Obj-C / Swift / React Native / Unity 
  • JavaScript: e.g. Javascript / React / Angular / Vue / Node.js 
  • Scripting: e.g. Python / Ruby / PHP 
  • Server: e.g. Java / Go / .NET 

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-RS1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Senior C++ Software Engineer

TestComplete

The successful candidate will work from our Bangalore office in hybrid model.

• Developing and maintaining the testing tool using C++.
• Collaborating with the team to implement and enhance backend functionalities.
• Tech stack: C++, Delphi, Windows programming (COM, WinApi), GUI (DevExpress)

Product intro

All businesses today interact with their customers via an app, and the wide range of use cases and configurations available in the market today makes it extremely hard to deliver high-quality apps at speed. And end-users today do not have the time nor patience to interact with apps that are buggy. This amplifies the need for tooling that promotes rapid test automation, and TestComplete is well suited to accomplish that.

Go to our product page if you want to know more about TestComplete.

You can even have a free trial to check it out 😊

About the role

As a Senior C++ Software Engineer, you will have the opportunity to contribute to the development and maintenance of key SmartBear products in the web, mobile, and desktop test automation market.

• Designing, implementing, and maintaining backend components using C++.
• Collaborating with the team to integrate frontend and backend functionalities.
• Participating in technical discussions and requirement analysis to support product development.
• Conducting code reviews and ensuring code quality.
• Developing and executing test cases to ensure product reliability.
• Collaborating with cross-functional teams, including developers, testers, UX designers, and product managers.

 We are looking for you if you have:

• Experience in software engineering in C++.
• 4+ years working developing BE solutions.
• Familiarity with Delphi (Even though we are moving away from it, it remains part of the source code).
• Experience with Windows Programming.
• Solid understanding of object-oriented programming.
• Knowledge of design patterns and performance best practices.
• Strong understanding of software development practices and tools.
• Solid problem-solving and analytical skills.
• Ability to work effectively in a team and communicate ideas clearly.
• Experience in CI/CD pipelines driving automation and quality and building SDK.
• BS degree in Computer Science, Software Engineering, or equivalent experience.
• English on at least B2 level.

Why you should join the SmartBear crew:

• You will have the opportunity to contribute to key product in the test automation market.
• We provide a collaborative and dynamic work environment that fosters professional growth and learning.
• We value work-life balance and offer competitive benefits and perks.
• We celebrate and embrace diversity and inclusion, recognizing that it leads to better outcomes.
• We are committed to ethical corporate practices and social responsibility, making a positive impact in the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world, including Galway, Ireland, Bath, UK, Wroclaw, Poland, and Bangalore, India.
• We've been recognized with major industry (product and company) awards, including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator, and BuiltIn Best Places to Work.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-PD1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

DevOps Engineer

• Collaborate with other operation teams in Ireland, Poland, and the United States.
• Learn Jenkins and GitHub Actions to develop build and deployment automations for various web applications across their life cycle management.
• Learn how to Automate and implement scalable, highly available application deployments in greenfield environments within AWS and Azure.

Team intro

As an DevOps Engineer, you will be joining a team comprised of engineers in Poland, Ireland, and the United States. We're a highly collaborative team with engineers at various skill levels to help everyone improve and grow. If you are the kind of individual who wants to deepen their technical knowledge while enjoying a good laugh & working with AWS and/or Azure, then this is the team for you.

About the role

As a DevOps Engineer you will:

• Work with Development, Product and Support teams to build high scalability and availability processes.
• Collaborate with other operation teams in Ireland, Poland, and the United States.
• Learn Jenkins and GitHub Actions to develop build and deployment automations for various web applications across their life cycle management.
• Learn how to Automate and implement scalable, highly available application deployments in greenfield environments and improve efficiency of SaaS infrastructures.
• Learn about and implement automation tools and scripts as necessary to evolve systems and processes that assist various development teams.
• Document implemented systems and processes across internal and external applications.

We are looking for you if you have:

• 0-1 year of experience in a DevOps, System Admin, Operations, or similar role.
• Basic knowledge of the Cloud Technology
• Basic knowledge of AWS and some of its services; EC2, RDS, VPC, etc.
• Basic understanding of Networking concepts such as NAT, Route Tables, and Private vs Public IPs.
• Basic knowledge in configuring and working with GitHub.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-RS1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

DevOps Engineer - TestHub

• Build and maintain key infrastructure that is observable, stable, and performant
• Work with industry-leading technologies and cloud deployments
• Lead technical transformation and automation efforts that improve the customer experience and lowers maintenance overhead

Product intro:

Zephyr Enterprise is a robust test management solution managed independently outside the Atlassian ecosystem – offering real-time Jira integration.

Zephyr Enterprise meets the most demanding requirements around privacy and security (with enterprise-grade LDAP, SSO, Encryption in Transit and at Rest), provides enterprise-grade test planning, and offers support for multiple test automation workflows and frameworks, making it the perfect tool for consolidating teams that use disparate, homegrown automation solutions.

Go to our product page if you want to know more about Zephyr Enterprise.

You can even have a free trial to check it out 😊

About the role:

As a DevOps Engineer you will be helping build and maintain cloud-based infrastructure that supports hundreds of customer deployments, while enabling our development teams to efficiently build, deploy, and automatically test code changes and new capabilities. You can look forward to working with our best and brightest engineers, product managers, and support teams.

• Automate scalable, highly available application deployments, and improve efficiency and cost-effectiveness of infrastructure
• Implement code, automation tools, custom tools and scripts as necessary to evolve systems and processes
• Work closely with leaders across development, product, and support teams to build well-monitored, auto scaled, and highly-availability processes
• Leverage tools like Jenkins, Ansible, Rundeck, Zabbix, and terraform to reduce manual work, and build resilient, self-healing systems
• Document existing systems and processes for review by internal and external stakeholders

We are looking for someone who has:

• 5+ years’ experience as a DevOps or Site Reliability Engineer (SRE), or equivalent
• Deep experience with server host management and cloud infrastructure, preferably AWS
• Working knowledge of common cloud services, including: VPC, EC2, S3, CloudWatch, IAM, Route53, and RDS
• Expertise with software deployment tooling, such as Jenkins, GitHub Actions, Ansible, Rancher, and Kubernetes
• A strong understanding of Linux systems and administration
• Proficiency with scripting languages, like python, bash, and PowerShell
• English on at least a B2 level

You may also have:

• Experience managing relational/NoSQL databases, such as MySQL and MongoDB
• Experience with application/network load balancing, reverse proxies, ssh tunnels, or HAProxy
• Experience with AWS Lambda or other AWS managed services
• Experience with application security tooling and runtime security monitoring
• Excellent communication skills with ability to collaborate with technical and non-technical personnel

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-RS1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Product intro

Zephyr Enterprise is undergoing a transformation to better align our products to the end users’ requirements while maintaining our market leading position and strong brand reputation across the Test Management Vertical. 

Go to our product page if you want to know more about Zephyr Test Management Products | SmartBear. You can even have a free trial to check it out 😊

About the role

Senior Software Engineer 

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-PD1

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Job Description

The Zephyr for Jira product is undergoing a transformation to better align our products to the end users’ requirements while maintaining our market leading position and strong brand reputation across the Test Management Vertical. As a Software Engineer, you will be integral part of this transformation and will be solving challenging business problems and build highly scalable and available applications that provide an excellent user experience. Here are key responsibilities of the role –

Production Support Engineer

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-PD1