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deep insights into the Atlassian community

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Description
Are you passionate about engaging with Mid-market customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that’s experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Renewals team’s mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!
We impact the retention and growth of our Mid-market accounts by cultivating strong partnerships and positioning the high value of Atlassian’s software within every interaction.

Your Future Team
The Account Associates Renewals team is comprised of curious, proactive, empathetic, and fun-loving individuals specializing in Atlassian’s full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer’s goals and then share how Atlassian’s solutions can help achieve them.
Every Account Associate bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.
You will report to Luca Mengoli, Renewals Manager.

What you’ll do

• Nurturing customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.

• Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support

• Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle

• Maintains a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Maintains a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Description
Are you passionate about engaging with SMB customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that’s experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Renewals team’s mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!
We impact the retention and growth of our SMB accounts by cultivating strong partnerships and positioning the high value of Atlassian’s software within every interaction.

Your Future Team
The Account Associates Renewals team is comprised of curious, proactive, empathetic, and fun-loving individuals specializing in Atlassian’s full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer’s goals and then share how Atlassian’s solutions can help achieve them.
Every Account Associate bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.
You will report to Jaqueline Hinz, Renewals Manager.

What you’ll do

• Nurturing customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.

• Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support.

• Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle.

• Maintains a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners.

• Maintains a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Atlassian is changing the software development industry and helping teams all around the world like Vodafone, Daimler, and Klarna to advance humanity through the power of software and collaboration. The Enterprise Sales team helps our largest customers scale their investments in Atlassian. This non-traditional Sales role is fully remote. We're able to hire eligible candidates for this role from Poland, the Netherlands, the United Kingdom, France and Germany. The Enterprise Sales team was established in the summer of 2019. We have worked in sales and management roles in well-established Fortune 500 companies as well as exciting startups. We share a commitment to reach our numbers and ambition to make our team successful. However, above all we believe in the Atlassian values and want to use them as our compass in building a revolutionary sales model. You'll report to the Enterprise Sales Manager.

What you'll do

• Develop and implement named account or territory plans geared at both maximising expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success

• Work with team members in the channel sales organisation to build sales strategies for designated territory or named accounts

• Be Atlassian's main point of contact for designated Enterprise accounts

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

Overview

For this role, you will be based remotely in the Netherlands, the UK, or Poland. Hybrid work is available in Gdańsk, Poland, and Amsterdam, the Netherlands, where we have offices. There is no Atlassian office in the UK.

Responsibilities

Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management, and work management software help teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, Audi, Kiva, Deutsche Bank, and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Our products include Jira Software, Confluence, and Jira Service Management.

Our Mid-Market sales team is responsible for managing a portfolio of mid-sized customers. This includes identifying cloud-first sales opportunities, cross-selling and user expansion opportunities, nurturing customer relationships, and achieving revenue targets. Simultaneously, we expect you to serve as a strong advocate for our customers by providing valuable feedback to our product and engineering teams, contributing to the enhancement of our customer experience. All of these responsibilities will be carried out in close collaboration with our Channel Partners, Product Specialists, Account Managers, and Solution Engineers. We share a commitment, as a TEAM, to guiding and aiding our customer's deployment and utilization of Atlassian at scale. However, above all, we believe in the Atlassian values and use them as our compass as we continue to evolve our revolutionary sales model.

What You'll Do:

• Develop and implement specified Account or Territory plans geared at both maximizing expansion opportunities across a broad portfolio of products and ensuring a high bar of customer success;

• Develop and execute sales strategies to drive revenue growth within the Mid-Market segment;

• Prospect and qualify leads within the defined Mid-Market customer segment;

• Build and maintain strong relationships with Mid-Market clients, understanding their business needs, and proposing suitable solutions;

• Conduct product demonstrations and presentations to showcase the value proposition to potential clients;

• Present contracts, pricing, and terms with Mid-Market clients;

• Collaborate with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction;

• Provide regular sales forecasts, reports, and updates to management;

• Stay updated on industry trends, market dynamics, and competitor activities within the mid-market segment;

• Travel occasionally to meet clients and attend industry events, conferences, and intentional togetherness gatherings as required.

#LI-Remote

Qualifications

Your background

• 5+ years of quota-carrying Enterprise Software Sales Experience;

• Experience in growing Mid-Market accounts within the Dutch market;

• Fluency in the Dutch language;

• Experience in creating alignment and orchestrating internal account teams;

• Experience in managing key customer relationships and closing strategic sales opportunities;

• Extensive experience in utilizing a CRM to achieve and correlate key performance metrics;

• Experience in building and leading territory and strategic account plans;

• Experience in leading or coordinating Account teams to drive successful customer outcomes;

• A drive to proactively engage customers with a consultative, solution-oriented approach to discovering new opportunities;

• Proven track record of meeting or exceeding performance targets;

• Eagerness to contribute to the overall team culture in a positive, impactful way.

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. This teammate will need to speak German and be familiar with customer needs in the DACH market. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 5 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business. You are confident with driving sales engagements end-to-end and are an expert at running cross-sell discovery.

More about you

The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model.

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach

• Developing Senior and Executive relationships over video conferences as well as in-person

• Manage high-value renewals & expansion across a sizable product portfolio

• Ownership of growth opportunity management and sales cycles end-to-end

• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis

• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities

• Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Forecasting accountability for your owned book of business

• Proactively identifying pockets of risk in your Customer’s portfolio and triaging solutions to mitigate issues before they impact customer satisfaction

• Managing up internally to provide awareness and advocacy of customer needs

• Influencing cross-functional partners toward mutually beneficial outcomes

In your first 90 days, we'll expect you to:

• Manage time effectively and prioritize among competing opportunities

• Execute creative and unique approaches to help evolve best practices 

• Demonstrate excellence in discovery, with proven ability to engage with curiosity to identify opportunity

• Demonstrate experience leading sales cycles end-to-end

• Leverage subject matter expertise to build credibility with stakeholders/champions

• Have a team player mindset; driving collaboration and engagement scope with global stakeholders

• Have a customer first mentality advocating for the customer’s interests, solving complex problems, influencing outcomes, and aligning with Atlassian’s strategy

• Effectively communicate and show active listening skills whilst leading revenue expansion efforts from start to finish, and engaging with senior stakeholders

• Have a strategic approach in reviewing the global account footprint, and prioritizing customer engagements to maximize account growth and retention

• Be a change agent with the ability to continuously learn and implement feedback

• Show a tendency to operate daily with a sense of urgency, and an affinity for creative problem-solving

• Understand each of your customers' journeys with Atlassian thus far with identified product use cases

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 7 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business. You are confident with driving sales engagements end-to-end and are an expert at running cross-sell discovery.

More about you

The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model.

In your first 90 days, we'll expect you to:

• Manage time effectively and prioritize among competing opportunities

• Execute creative and unique approaches to help evolve best practices 

• Demonstrate excellence in discovery, with proven ability to engage with curiosity to identify opportunity

• Demonstrate experience leading sales cycles end-to-end

• Leverage subject matter expertise to build credibility with stakeholders/champions

• Have a team player mindset; driving collaboration and engagement scope with global stakeholders

• Have a customer first mentality advocating for the customer’s interests, solving complex problems, influencing outcomes, and aligning with Atlassian’s strategy

• Effectively communicate and show active listening skills whilst leading revenue expansion efforts from start to finish, and engaging with senior stakeholders

• Have a strategic approach in reviewing the global account footprint, and prioritizing customer engagements to maximize account growth and retention

• Be a change agent with the ability to continuously learn and implement feedback

• Show a tendency to operate daily with a sense of urgency, and an affinity for creative problem-solving

• Understand each of your customers' journeys with Atlassian thus far with identified product use cases

Responsibilities Include:

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach

• Developing Senior and Executive relationships over video conferences as well as in-person

• Manage high-value renewals & expansion across a sizable product portfolio

• Ownership of growth opportunity management and sales cycles end-to-end

• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis

• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities

• Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Forecasting accountability for your owned book of business

• Proactively identifying pockets of risk in your Customer’s portfolio and triaging solutions to mitigate issues before they impact customer satisfaction

• Managing up internally to provide awareness and advocacy of customer needs

• Influencing cross-functional partners toward mutually beneficial outcomes

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 7 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business. You are confident with driving sales engagements end-to-end and are an expert at running cross-sell discovery.

More about you

The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model.

In your first 90 days, we'll expect you to:

• Manage time effectively and prioritize among competing opportunities

• Execute creative and unique approaches to help evolve best practices 

• Demonstrate excellence in discovery, with proven ability to engage with curiosity to identify opportunity

• Demonstrate experience leading sales cycles end-to-end

• Leverage subject matter expertise to build credibility with stakeholders/champions

• Have a team player mindset; driving collaboration and engagement scope with global stakeholders

• Have a customer first mentality advocating for the customer’s interests, solving complex problems, influencing outcomes, and aligning with Atlassian’s strategy

• Effectively communicate and show active listening skills whilst leading revenue expansion efforts from start to finish, and engaging with senior stakeholders

• Have a strategic approach in reviewing the global account footprint, and prioritizing customer engagements to maximize account growth and retention

• Be a change agent with the ability to continuously learn and implement feedback

• Show a tendency to operate daily with a sense of urgency, and an affinity for creative problem-solving

• Understand each of your customers' journeys with Atlassian thus far with identified product use cases

Responsibilities Include:

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach

• Developing Senior and Executive relationships over video conferences as well as in-person

• Manage high-value renewals & expansion across a sizable product portfolio

• Ownership of growth opportunity management and sales cycles end-to-end

• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis

• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities

• Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Forecasting accountability for your owned book of business

• Proactively identifying pockets of risk in your Customer’s portfolio and triaging solutions to mitigate issues before they impact customer satisfaction

• Managing up internally to provide awareness and advocacy of customer needs

• Influencing cross-functional partners toward mutually beneficial outcomes

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 7 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business. You are confident with driving sales engagements end-to-end and are an expert at running cross-sell discovery.

More about you

The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model.

In your first 90 days, we'll expect you to:

• Manage time effectively and prioritize among competing opportunities

• Execute creative and unique approaches to help evolve best practices 

• Demonstrate excellence in discovery, with proven ability to engage with curiosity to identify opportunity

• Demonstrate experience leading sales cycles end-to-end

• Leverage subject matter expertise to build credibility with stakeholders/champions

• Have a team player mindset; driving collaboration and engagement scope with global stakeholders

• Have a customer first mentality advocating for the customer’s interests, solving complex problems, influencing outcomes, and aligning with Atlassian’s strategy

• Effectively communicate and show active listening skills whilst leading revenue expansion efforts from start to finish, and engaging with senior stakeholders

• Have a strategic approach in reviewing the global account footprint, and prioritizing customer engagements to maximize account growth and retention

• Be a change agent with the ability to continuously learn and implement feedback

• Show a tendency to operate daily with a sense of urgency, and an affinity for creative problem-solving

• Understand each of your customers' journeys with Atlassian thus far with identified product use cases

Responsibilities Include:

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach

• Developing Senior and Executive relationships over video conferences as well as in-person

• Manage high-value renewals & expansion across a sizable product portfolio

• Ownership of growth opportunity management and sales cycles end-to-end

• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis

• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities

• Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Forecasting accountability for your owned book of business

• Proactively identifying pockets of risk in your Customer’s portfolio and triaging solutions to mitigate issues before they impact customer satisfaction

• Managing up internally to provide awareness and advocacy of customer needs

• Influencing cross-functional partners toward mutually beneficial outcomes

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 7 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business. You are confident with driving sales engagements end-to-end and are an expert at running cross-sell discovery.

More about you

The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model.

In your first 90 days, we'll expect you to:

• Manage time effectively and prioritize among competing opportunities

• Execute creative and unique approaches to help evolve best practices 

• Demonstrate excellence in discovery, with proven ability to engage with curiosity to identify opportunity

• Demonstrate experience leading sales cycles end-to-end

• Leverage subject matter expertise to build credibility with stakeholders/champions

• Have a team player mindset; driving collaboration and engagement scope with global stakeholders

• Have a customer first mentality advocating for the customer’s interests, solving complex problems, influencing outcomes, and aligning with Atlassian’s strategy

• Effectively communicate and show active listening skills whilst leading revenue expansion efforts from start to finish, and engaging with senior stakeholders

• Have a strategic approach in reviewing the global account footprint, and prioritizing customer engagements to maximize account growth and retention

• Be a change agent with the ability to continuously learn and implement feedback

• Show a tendency to operate daily with a sense of urgency, and an affinity for creative problem-solving

• Understand each of your customers' journeys with Atlassian thus far with identified product use cases

Responsibilities Include:

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach

• Developing Senior and Executive relationships over video conferences as well as in-person

• Manage high-value renewals & expansion across a sizable product portfolio

• Ownership of growth opportunity management and sales cycles end-to-end

• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis

• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities

• Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Forecasting accountability for your owned book of business

• Proactively identifying pockets of risk in your Customer’s portfolio and triaging solutions to mitigate issues before they impact customer satisfaction

• Managing up internally to provide awareness and advocacy of customer needs

• Influencing cross-functional partners toward mutually beneficial outcomes

Job Description
Are you passionate about engaging with Mid-market customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that’s experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Renewals team’s mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!
We impact the retention and growth of our Mid-market accounts by cultivating strong partnerships and positioning the high value of Atlassian’s software within every interaction.

Your Future Team
The Renewals team is comprised of curious, proactive, empathetic, and fun-loving individuals specializing in Atlassian’s full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer’s goals and then share how Atlassian’s solutions can help achieve them.
Every Customer Retention Manager bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.
You will report to Laura Riekenberg, Renewals Manager.

What you’ll do

• Nurturing customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.

• Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support

• Increase customer awareness of Atlassian’s product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle

• Maintains a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Maintains a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers’ status within internal systems

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for customer champion who drives agreement and improvement across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team.

As part of our Enterprise Support team, your main focus will be providing advanced support and product expertise to our largest customers by performing root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details.

You will be part of a team of specialists improving our support capabilities, capacity, and quality for our largest customers and will work with other team members in Atlassian offices globally.

You will report to the Manager of the Enterprise support team.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

For this role, we can hire people based in The Netherlands, UK and Poland.

Your future team

Atlassian is changing the software development industry and helping teams all around the world like Vodafone, Daimler, and Klarna to advance humanity through the power of software and collaboration. The Midmarket Sales team helps our Midmarket customers scale their investments in Atlassian. This Sales role is fully remote, and the client base will be Midmarket companies based in Spain, Cyprus and Portugal. There will be some occasional visits to these regions. The Atlassian Midmarket Sales team is a newly established team of 70+ people in EMEA. We have worked in sales and management roles in well-established Fortune 500 companies as well as exciting startups. We share a commitment to reach our numbers and ambition to make our team successful. However, above all we believe in the Atlassian values and want to use them as our compass in building a revolutionary sales model. You'll report to the Midmarket Sales Manager France / South.

What you'll do

• Develop and implement named account or territory plans geared at both maximising expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success

• Work with team members in the channel sales organisation to build sales strategies for designated territory or named accounts

• Be Atlassian's main point of contact for designated Midmarket accounts in Spain, Cyprus and Portugal, with some occasional visits to this regions.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

Your future team

We're hiring a 1st line Sales manager reporting to our Regional Mid-Market Sales leader for our Growth Markets. The role will oversee a sales team dedicated to acquiring and managing mid-market customers in Benelux managing a team of 6-8 Mid-Market sellers

Your role will involve the development and management of a sales organization in Benelux with a focus on developing and implementing sales strategies customized for Mid Market-level customers across the Benelux, fostering long-term relationships with key accounts, and achieving revenue targets. As a sales manager you are in charge of building a group of world class sellers, recruiting and developing talents, identifying and bridging capabilities gaps across the group while contributing to developing future sales leaders

Your future team

We're hiring a 1st line Sales manager reporting to our Mid-Market Sales leader for DACH. The role will oversee a sales team dedicated to acquiring and managing mid-market customers across a set of markets in EMEA managing a team of 6-8 Mid-Market sellers

Your role will involve the development and management of a sales organization across DACH Markets with a focus on developing and implementing sales strategies customized for Mid Market-level customers across various geographies, fostering long-term relationships with key accounts, and achieving revenue targets. As a sales manager you are in charge of building a group of world class sellers, recruiting and developing talents, identifying and bridging capabilities gaps across the group while contributing to developing future sales leaders

What you'll do

•Lead and manage a team of Mid-Market sellers, developing customized sales strategies and plan for the DACH Markets

•Develop and implement strategic sales plans and programs to reach and expand market share in the Mid-Market segment.

•Provide mentorship, coach, and guidance your team helping them develop their skills and achieving their team targets.

•Set performance goals and metrics for the sales team and monitoring their progress towards meeting these goals.

•Recruit, hire, and onboarding new Account Executives .

•Collaborate with internal teams at regional and corporate level : Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve sales processes and enhance overall customer satisfaction

•Analyze sales data and market trends to identify opportunities for growth and improvement.

•Conduct regular performance evaluations and providing feedback to the sales team to drive continuous improvement.

•Stay informed about industry trends, competitor activities, and market dynamics within the enterprise segment.

We're able to hire eligible candidates for this role who are currently remotely based from Poland, the Netherlands, the United Kingdom, France, or Germany only.

As a mid-market second line sales leader you will oversee a team dedicated to acquiring and managing mid-market customers across a set of markets in EMEA. You will report directly to the EMEA Mid-Market Sales Director.

The role involves the development and management of a large sales organization across Germany, Switzerland and Austria with a focus on developing and implementing sales strategies customized for Mid Market-level customers across various geographies, fostering long-term relationships with key accounts, and achieving revenue targets.

As a second line manager (managing managers) you are in charge of building a group of world class sellers and sales managers, recruiting and developing talents, identifying and bridging capabilities gaps across the group while contributing to developing future sales leaders with your front line managers.

• Leading and managing a team of Mid-Market sales managers and their teams, developing customized sales strategies and plan for Germany, Switzerland and Austria with the objective to achieve sales targets and revenue goals within the Mid-Market segment.

• Developing and implementing strategic sales plans and initiatives to penetrate and expand market share in the Mid-Market segment.

• Providing mentorship and guidance to the sales managers to help them develop their skills and achieve their team targets.

• Setting performance goals and metrics for the sales team and monitoring their progress towards meeting these goals.

• Recruiting, hiring, and onboarding new managers while also building with your direct managers  their respective sales team as needed to support business growth objectives.

• Collaborating with internal teams at regional and corporate level : Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction

• Analyzing sales data and market trends to identify opportunities for growth and improvement.

• Conducting regular performance evaluations and providing feedback to the sales team to drive continuous improvement.

• Providing regular updates and reports on sales performance to Corp Leadership Team

• Staying informed about industry trends, competitor activities, and market dynamics within the enterprise segment.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

Atlassian is looking for a Regional Demand Gen Manager to lead the development and execution of full-funnel marketing programs to drive demand within our Mid-Market,  Enterprise, and Strategic segments, across the DACH region (Germany, Austria, and Switzerland). 

Your role will be to build and execute on strategies working alongside sales, product marketing, our account-based marketing and global scaled demand gen teams, event marketing, and other internal teams to deliver a cohesive marketing program across the region. You’ll also proactively engage our partner ecosystem to develop strategies to engage our shared customer base. 

We are looking for a strategic marketer with a strong track record of delivering high-quality leads, and building and executing regional programs tailored to local audiences. You’re a great program manager, who thrives in funnel analytics and is fluent in acronyms like MQL, SQL, ROI. You love the science of marketing as much as the art and enjoy building, implementing, and measuring new systems, processes, and campaigns. If you get excited about driving excellence while collaborating with diverse teams to bring campaigns to life, you'll love it here. 

This role will report to the Senior ABM Team Lead, APAC and EMEA. 

In this role you will:

• Own and develop the regional marketing strategy in close partnership with sales and marketing counterparts within the DACH territory

• Deliver marketing campaigns and programs that will drive impact against DACH’s marketing influenced pipeline target

• Measure, analyse, and report on performance to marketing and sales leadership, in line with our GTM strategy

• Be an advocate for the DACH sales organisation and help the rest of the marketing department understand regional priorities

• Manage the DACH activity calendar for the year

• Work closely with our channel partner team to drive co-marketing initiatives and maximise brand exposure

• Connect the dots between teams to manage the process, implementation, tracking, and measurement of marketing campaigns

• Leverage past campaign insights to inform new campaigns and the evaluation of existing campaigns

• Engage with the Atlassian Brand and Global Communications teams to build awareness in our core DACH markets through campaigns and PR agency support

• Oversee the localisation of marketing content and materials to ensure relevance to regional audiences

Qualifications:

On the first day we'll expect you to have:

• 5-7 years of experience in B2B demand generation and/or campaign management with a regional focus 

• Understanding and experience working with marketing and sales funnels

• Extraordinary program management and communication skills with and a consistent track record of working across sales, marketing and technology teams

• Self-starting tendencies with the ability to drive projects forward

• Critical thinking with strong problem-solving skills

• The ability to successfully manage multiple campaigns and programs running at the same time

• A passion for metrics. You live for the data and use it to guide your programs and spend

• Fluent in marketing automation and CRM capabilities with hands-on experience (Salesforce & Marketo a big plus)

• German native language capabilities are essential

More about our Team

Serious collaboration is the key to success for this role. You’ll be working cross functionally with several stakeholders across sales, product marketing, analytics, design, web and buyer experience teams. We run our organisation like an agile team. The top priority items are easily identifiable and everyone on the team rallies around those deliverables, and each other, on a regular basis.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the UK.

Your future team

Our Enterprise Sales Development Representatives partner with our Account Executives to build and sales pipeline for our Enterprise customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations and Marketing teams. You will report to an Enterprise Development Sales Manager.

What you'll do

• Be accountable for outbound prospecting, quota carrying role, meeting conversion into pipeline

• Qualify business leads on all customers through proactive outreach and research

• Conduct cold calls, emails and others outreach strategies to engage with decision makers

• Collaborate with sales, marketing, partner and operations teams to develop lead generation strategies

• Navigate objections through value-driven messaging

• Articulate the value proposition of our products to our customers.

• Experience establishing communication and engagement with prospects

• Great at writing relevant emails that are personalized to delight our customers

• Build your pipeline in partnership with Enterprise Advocates and Enterprise Marketing teams

• Work with Salesforce, Gong, Outreach and LinkedIn Navigator

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the The Netherlands, Poland or The UK.

Your future team

Our Sales Development Representatives partner with our Account Executives to build and sales pipeline for our Enterprise customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations and Marketing teams. You will report to an Enterprise Development Sales Manager.

What you'll do

• Be accountable for outbound prospecting, quota carrying role, meeting conversion into pipeline

• Qualify business leads on all customers through proactive outreach and research

• Conduct cold calls, emails and others outreach strategies to engage with decision makers

• Collaborate with sales, marketing, partner and operations teams to develop lead generation strategies

• Navigate objections through value-driven messaging

• Articulate the value proposition of our products to our customers.

• Experience establishing communication and engagement with prospects

• Great at writing relevant emails that are personalized to delight our customers

• Build your pipeline in partnership with Enterprise Advocates and Enterprise Marketing teams

• Work with Salesforce, Gong, Outreach and LinkedIn Navigator

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Enterprise Sales Development Representatives partner with our Enterprise Account Executives to build a sales pipeline for our most complex customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations & Marketing. You will report to an Enterprise Development Sales Manager.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession for our largest customers

• Collaborate with our enterprise-level sales, marketing, partner and operations teams

• You are customer focused, organized and Successful at navigating objections through value-driven messaging

• Great at prospecting using value-driven messaging personalized to delight our customers using email, social, video and calling

• Build the pipeline in partnership with Enterprise Account Executives and Enterprise Marketing teams

• Develop in-depth understanding of customer's organization, business goals and challenges to better understand their needs; enhances service by seeking ways to add value to customer interactions/services.

• You love using sales technology and work inside SFDC, Gong, Outreach and LinkedIn Navigator

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What you'll do

• Accountable for meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession for our largest customers

• Collaborate with our enterprise level sales, marketing, partner and operations teams

• You are customer focused, organized and successful at navigating objections through value-driven messaging

• Great at prospecting using value-driven messaging personalized to delight our customers using email, social, video and calling

• Build the pipeline in partnership with Enterprise Account Executives and Enterprise Marketing teams

• Strategic Planning and Execution: you will be developing long-term sales strategies aligned with company goals

• Market Analysis and Insights: you will be conducting market research to identify trends and opportunities.

• Relationship Management & mapping: you will focus on building strong partnerships with key clients and stakeholders across global and/or complex accounts covering the full hierarchy

• Develop in-depth understanding of customer's organization, business goals and challenges to better understand their needs; enhances service by seeking ways to add value to customer interactions/services.

• Work with SFDC, Gong, Outreach and LinkedIn Navigator

Working at Atlassian

Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

Scaled Sales Associates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Jira Service Management (JSM) can make them successful in their goals. Since we work at scale, we want the Scaled Sales Associate to be a champion for their customers, providing feedback to our product & engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization.

Scaled Sales Associates are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey & be able to help us identify ways to optimize the Atlassian Sales Model.

You will report to the Sales Manager of your geo. This is a remote job.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We are looking for team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 7 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business, ideally with experience in owning sales engagements end-to-end.

Responsibilities Include:

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach

• Developing Senior and Executive relationships over video conferences as well as in-person

• Manage high-value renewals & expansion across a sizable product portfolio

• Ownership of growth opportunity management and sales cycles end-to-end

• Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis

• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities

• Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

• Forecasting accountability for your owned book of business

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

To effectively support our team, you must be located in France, Germany, the Netherlands, Poland or the UK.

Our Enterprise Solutions Engineering team is dedicated to managing accounts for our large (fortune 500) enterprise customers at Atlassian. This involves understanding their business needs and developing customized solutions to meet those requirements.

Were looking for a Enterprise Pre-Sales Solutions Engineer that's passionate about being a solutions expert in the sales cycle, solving our customer's hardest business problems with our products and solutions, and helping close our enterprise deals.

Responsibilities

• Your will report to the EMEA Enterprise SE Manager

• Partner with Account Executive to participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be

• Probe for and identify additional opportunities for cross-product/solution expansion

• Investigate, discover, and assess client pain points

• Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working

• have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams

• Lead compelling value-based demonstrations, both standard and customized

• Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision

• Proactively forge strong partnerships with assigned sales counterparts, regularly discussing current and upcoming opportunities and needs, bi-directional feedback on recent engagements, and ways to improve the selling cycle together

• Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management

• Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

• Collaborating with internal teams, Account Executives, Channel Partners, Product Specialists and Account Managers to streamline sales processes and enhance overall customer satisfaction.

• Mentoring and providing guidance to members of the SE team, if applicable.

Qualifications

• 8+ years experience in a pre-sales capacity

• Customer-centric mindset

• excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done.

• You're a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.

• You're equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.

• Speaking Spanish and English is a must additional languages is a pre.

• Remote working experience is a benefit not a must.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our Enterprise Solutions Engineering team is dedicated to managing accounts for our large (fortune 500) enterprise customers at Atlassian. This involves understanding their business needs and developing customized solutions to meet those requirements.

Were looking for a Enterprise Pre-Sales Solutions Engineer that’s passionate about being a solutions expert in the sales cycle, solving our customer’s hardest business problems with our products and solutions, and helping close our enterprise deals.

• Partner with Account Executive to participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be

• Probe for and identify additional opportunities for cross-product/solution expansion

• Investigate, discover, and assess client pain points

• Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working

• have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams

• Lead compelling value-based demonstrations, both standard and customized

• Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision

• Proactively forge strong partnerships with assigned sales counterparts, regularly discussing current and upcoming opportunities and needs, bi-directional feedback on recent engagements, and ways to improve the selling cycle together

• Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management

• Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

• Collaborating with internal teams, Account Executives, Channel Partners, Product Specialists and Account Managers to streamline sales processes and enhance overall customer satisfaction.

• Mentoring and providing guidance to members of the SE team, if applicable.

Atlassian is changing how we collaborate at work and helping teams worldwide, such as KLM/AirFrance, Mercedes, and NatWest, advance through the power of collaboration. We have over 200,000 customers worldwide, a Senior Solution Sales Executive helps the largest of those accounts scale their investments in Atlassian's Work Management suite.

Our Senior Solution Sales Executive - Work Management team builds and implements a consultative sales strategy. They sell select products and services that are best fit for non-technical users to our largest customers. At the same time, we want the Senior Solution Sales Executives to be an advocate for our customers, providing feedback to our product and engineering teams and helping us improve customer experience. They lead a territory sales strategy, working arm-in-arm with our own Account Executives, Solution Engineering, Channel Partners, Product and Marketing organization.

Our team competes with the likes of Asana, Monday.com, ClickUp, and Smartsheets.

We can hire from anywhere in Germany, Poland, The United Kingdom and The Netherlands for this role.

What will you do?

• Drive adoption of Atlassian's Work Management platform by implementing a sales plan for your assigned territory

• Plan and communicate on funnel/account/territory status, resource requirements, challenges, and successes

• Champion teamwork with other parts of the Atlassian's GTM organization on ensuring customers are educated on the benefits of our Work Management solutions

• Engage with existing customers and uncover opportunities with BDRs, SEs, Channel Sales, Partners, and Account Managers

• Leverage leading technology, including SFDC

• "Be the change you seek" and demonstrate unselfish leadership while helping Atlassian to improve our ability to better serve our marketplace